Market Manager

Airbnb•Phoenix, AZ

2d•Onsite

About The Position

The Market Manager will ensure the health and expansion of Airbnb Hotels’ supply in Italy. The role manages hotel partners and optimizes their listings through discounts, availability, and other levers, while strengthening Airbnb’s market presence through local expertise and collaboration with other teams. The Market Manager oversees hotel success on HotelTonight and Airbnb, including account tiering and management strategies, converting hotel leads, and building relationships with strategic partners and internal stakeholders. The role also develops scalable, localized supply-management strategies for established competitive markets and emerging markets. The position is based in Phoenix, Arizona, and requires regular travel to the assigned territory, typically once every four to six weeks. The role represents Airbnb in meetings with hotels and at industry conferences and works cross-functionally to support long-term market success.

Requirements

At least 6 years of experience in new sales, account management, and partner support.
Proven ability to manage a book of business and nurture and convert opportunities.
Strong quantitative skills and ability to interpret and apply data in day-to-day work.
Ability to work at both strategic and tactical levels and execute in ambiguous environments.
Experience working cross-functionally.
Excellent communication and presentation skills, including communicating with clients by phone, email, and in person.
Resourceful, self-sufficient self-starter with strong time-management and prioritization skills.
High proficiency with CRM software, including leads, opportunities, and other core objects.
Fluency in English and Italian.
Must be based in Phoenix, Arizona and willing to travel regularly to the assigned territory, typically once every four to six weeks.

Nice To Haves

At least 2 years of technology or travel industry experience.
Salesforce experience.
Additional European languages.
Experience as an Airbnb host.
Passion for Airbnb, travel, and the sharing economy.

Responsibilities

Build, manage, and expand partner relationships within the assigned territory to surpass quarterly hotel sales targets.
Conduct regular partner optimization calls and business reviews, providing timely support, including in-person support as needed.
Implement strategies to manage and optimize the long tail of thousands of hotels in the region.
Educate clients about significant product updates and share product and public-policy feedback with relevant internal stakeholders.
Use data to identify and pursue strategic growth opportunities, navigate operational complexities, and allocate resources efficiently.
Develop and implement unique engagement projects for the territory.
Collaborate with product, communications, public policy, legal, tax, and customer support teams to support Airbnb’s long-term market success.
Develop knowledge of local market trends and inform internal and external stakeholders.
Understand technical aspects of software partnerships and provide support for a seamless host and guest experience.
Represent Airbnb in external hotel meetings and at industry conferences.
Manage hotel success on HotelTonight and Airbnb, including account tiering, lead conversion, and strategic partner relationships.