Market Manager - Multi Unit Leader

LORIS GIFTS INC•Washington, DC

6d•$55,000 - $62,000

About The Position

The Market Manager is a flexible, dynamic multi-unit leader responsible for sales, team performance, and customer experience across a home store and assigned stores in the area. The role provides excellent customer service and helps create an exceptional guest experience in Lori’s hospital gift shops. Reporting to the Market Director, the Market Manager builds sales-driven teams and spends approximately 50% of the workweek traveling to assigned stores and 50% in the home store. The position also supports staffing, training, merchandising, inventory, store operations, and compliance across the market.

Requirements

At least 3 years of retail experience, including at least 2 years in a store management or supervisor capacity.
High school diploma, GED, or college degree.
Experience evaluating and hiring store personnel.
Willingness to work flexible hours, including evenings, weekends, and holidays when needed.
Ability to lift up to 30 pounds and stand for long periods.
Flexibility to open and close the store independently when needed.
Ability to travel in the area, approximately 50% of the time.

Nice To Haves

Previous specialty retail or big-box experience.
Multi-unit experience.

Responsibilities

Lead sales performance, set the tone for the team, and work toward performance goals in the home store and assigned area stores.
Travel approximately 50% of the workweek to assigned stores and spend approximately 50% in the home store.
Lead by example through the success of the home store and lead market stores remotely as needed.
Meet performance measures and KPIs in the home store and area stores.
Manage staffing in the home store and area stores.
Ensure new team members are onboarded and trained on sales techniques, products, promotions, and procedures using available training materials.
Provide performance feedback to staff and set timeframes for achievement.
Maintain inventory levels to ensure merchandise availability.
Follow advertising, sales promotion, and display plans, and ensure area stores comply with merchandising expectations.
Protect merchandise and employees by observing security standards.
Contribute to team efforts by completing related work.
Schedule staff to ensure appropriate shift coverage and assist area stores in keeping stores open.
Handle escalated customer service issues.
Complete daily operational procedures efficiently and diligently, and ensure area stores meet standards.
Execute and implement Lori's Gifts procedures in the home store and all area stores.
Perform other tasks as assigned.