Market Manager - Multi Unit Leader

Loris Gifts • Washington, DC

5d

About The Position

The Market Manager is a dynamic, flexible multi-unit leader who provides excellent customer service and creates an exceptional guest experience in Lori’s hospital gift shops. The role leads sales and team performance at a home store and assigned area stores, while maintaining home-store responsibilities. The manager spends 50% of each week traveling to assigned stores and 50% in the home store, and may lead area stores remotely. The position reports to the Market Director.

Requirements

• At least 3 years of retail experience, including at least 2 years in a store management or supervisory capacity.
• High school diploma or GED, or a college degree.
• Experience evaluating and hiring store personnel.
• Willingness to work flexible hours, including evenings, weekends, and holidays when needed.
• Ability to lift up to 30 pounds and stand for long periods of time.
• Flexibility to open and close the store independently when needed.
• Ability to travel to area stores 50% of the time.

Nice To Haves

• Previous specialty retail or big-box experience is ideal.
• Multi-unit experience is a plus.

Responsibilities

• Lead sales, set the tone for teams, and increase performance goals for the home store and assigned area stores.
• Meet performance measures and KPIs in the home store and market area stores.
• Lead by example through the success of the home store.
• Manage staffing for the home store and area stores, including evaluating and hiring store personnel.
• Ensure new team members are onboarded and trained on sales techniques, products, promotions, and procedures using available training materials.
• Provide performance feedback to staff and set timeframes for achievement.
• Maintain inventory levels to ensure merchandise availability.
• Merchandise stores according to advertising, sales promotion, and display plans, and ensure area stores meet merchandising expectations.
• Protect merchandise and employees by observing security standards.
• Schedule staff to ensure appropriate shift coverage and assist area stores in ensuring stores remain open.
• Handle escalated customer service issues.
• Complete daily operational procedures efficiently and diligently, and ensure area stores comply with standards.
• Execute and implement Lori’s Gifts procedures in the home store and area stores.
• Complete other assigned tasks.

Benefits

• Health insurance and prescription benefits
• Legal plan
• Commuter benefits
• Paid time off
• Generous employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED