Market Manager

LORIS GIFTS INC•Atlanta, GA

2h•Onsite

About The Position

The Market Manager is a dynamic, multi-unit leader who works in a changing environment and provides customer service in Lori’s hospital gift shops. The role focuses on creating an exceptional guest experience while leading sales, team performance, and operations at a home store and assigned area stores. The Market Manager spends 50% of each week traveling to assigned stores and 50% in the home store, and reports to the Market Director. Lori’s Gifts serves more than 300 hospitals nationwide and describes its stores as a source of joy and support for guests visiting loved ones in the hospital or working there. The company says it continually enhances and modifies protocols to create a safe environment for employees and guests.

Requirements

At least 3 years of retail experience, including at least 2 years in a store management or supervisor capacity.
High school diploma, GED, or college degree.
Experience evaluating and hiring store personnel.
Willingness to work flexible hours, including evenings, weekends, and holidays when needed.
Ability to lift up to 30 pounds and stand for long periods of time.
Flexibility to open and close a store independently when needed.
Ability to travel to area stores; travel is required 50% of the time.

Nice To Haves

Previous specialty or big-box retail experience is ideal.
Multi-unit experience is a plus.

Responsibilities

Lead sales performance, set the tone for the team, and increase performance goals for the home store and assigned area stores.
Spend 50% of each week at assigned stores and 50% in the home store.
Lead by example through the success of the home store and provide leadership to area stores remotely.
Meet performance measures and KPIs in the home store and market-area stores.
Manage staffing in the home and area stores.
Ensure new team members are onboarded and trained in sales techniques, products, promotions, and procedures using available training materials.
Provide performance feedback to staff and set timeframes for achievement.
Maintain inventory levels to ensure merchandise availability.
Follow advertising, sales promotion, and display plans; ensure area stores meet merchandising expectations.
Protect merchandise and employees by observing security standards.
Complete related tasks that contribute to the team’s efforts.
Schedule staff to ensure appropriate shift coverage and assist area stores in keeping stores open.
Handle escalated customer-service issues.
Complete daily operational procedures efficiently and carefully, and ensure area stores comply with standards.
Execute and implement Lori’s Gifts procedures in the home store and all area stores.
Perform other assigned tasks.