Market Manager

Everyday Coffee Co. • City of Syracuse, NY

4d

About The Position

The Market Manager is a field-based multi-unit leader responsible for supporting and overseeing approximately 5–8 kiosk locations within a designated market area. The role connects Restaurant Managers, Shift Leaders, District Leadership, and Support Center teams to ensure consistent execution of operational standards, staffing plans, training initiatives, and guest experience expectations.

The Market Manager provides hands-on operational support, coaches managers and team members, assists with hiring and staffing strategies, leads new store openings, and helps locations deliver operational excellence. Working within a limited geographic area, the manager spends most of their time in the field, partnering with leaders and teams to drive performance, profitability, engagement, and guest experience.

Requirements

• At least 5 years of restaurant leadership experience, with demonstrated success in restaurant management.
• Strong leadership and coaching skills, with the ability to influence and develop others.
• Excellent communication, organization, and problem-solving abilities.
• Ability to quickly build credibility and trust with managers and team members.
• Strong understanding of labor management, food safety, inventory controls, and operational execution.
• Ability to balance strategic priorities while remaining hands-on in daily operations.
• Intermediate technology proficiency and ability to learn, use, and teach current and emerging business technologies.
• Ability to travel regularly between locations within an assigned geographic market.
• Flexible schedule, including mornings, evenings, weekends, and occasional holidays based on business needs.
• Valid driver's license and reliable transportation.

Nice To Haves

• Multi-unit leadership, training, new store opening, or district-level experience.

Responsibilities

• Provide operational support and leadership across 5–8 kiosk locations in an assigned market.
• Coach, develop, and support Restaurant Managers and Shift Leaders in company standards, labor management, inventory controls, food safety, guest experience, and team development.
• Support recruiting, onboarding, and training to maintain appropriate staffing.
• Partner with District Managers to identify operational opportunities and implement action plans.
• Lead and support new store openings, transitions, remodels, and special projects.
• Provide interim leadership during manager vacancies, leaves of absence, or other business needs.
• Visit locations regularly to assess operational execution, food safety compliance, cleanliness, training progress, and guest experience.
• Identify trends and recommend improvements to performance, profitability, labor management, team engagement, and operational consistency.
• Ensure compliance with company policies, food safety standards, health regulations, and labor requirements.
• Support the rollout of new programs, systems, operational processes, and company initiatives.
• Assist with scheduling, staffing strategies, inventory management, and labor planning as needed.
• Foster accountability, recognition, coaching, and continuous improvement across the market.
• Serve as a liaison between field operations and Support Center functions.

Benefits

• Health, dental, and vision insurance.
• Paid time off and company holidays.
• Travel reimbursement and business expense support.
• Competitive compensation and performance-based growth opportunities.
• Opportunity for advancement into District Manager, Training, Operations, or other leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed