Market Leader - Holland 8th

LMCU • Holland, MI

6d • Onsite

About The Position

LMCU is seeking a Market Leader to develop high-performing teams responsible for executing the credit union’s strategic growth plans. The Market Leader directly leads the Retail Branch team, driving growth within the market while ensuring service excellence and operational efficiency. The role focuses on building and maintaining LMCU’s community presence, strengthening business and member relationships, and guiding the branch team toward established goals. The Market Leader advocates for LMCU’s values and service standards, fostering collaboration and performance across the credit union’s lines of business.

The position combines strategic growth, team development, member relationship management, community engagement, and operational oversight. The Market Leader coaches and holds staff accountable, promotes financial well-being and appropriate LMCU solutions, reviews branch loan applications, and ensures compliance with policies and regulatory requirements.

Requirements

• 3–5 years of similar or related experience, including preparatory experience.
• Michigan Resident Producer Credit Insurance License required for Michigan-based employees. External candidates without current licensure must pass the licensing examination and provide proof of certification within 90 days of hire.
• Registration through NMLS and notary certification, as required.
• Extensive knowledge of financial industry products and services.
• Proven ability to meet sales targets and contribute to branch goals in a fast-paced, customer-focused environment.
• Strong leadership and mentorship capabilities, with a track record of coaching peers and building collaborative team environments.

Nice To Haves

• College degree or commensurate banking experience preferred.

Responsibilities

• Align team efforts with LMCU’s objectives and drive growth through a performance-oriented culture.
• Create consultative member experiences by matching member needs with LMCU solutions.
• Represent LMCU in the community through networking and community activities aligned with its values.
• Build and nurture long-term relationships with business members through education, proactive solutions, and personalized service.
• Set and communicate growth goals, take action to achieve them, and rally the team toward desired outcomes.
• Hold yourself and the team accountable for results aligned with LMCU’s vision.
• Coordinate with business leaders across the organization and share best practices to increase referrals across lines of business.
• Motivate branch team members, provide clear direction, and coach them toward desired behaviors and outcomes.
• Execute strategies to exceed growth metrics and support members in achieving their financial goals.
• Develop branch staff in alignment with service excellence and operational goals.
• Hold branch staff accountable for LMCU policies, procedures, initiatives, and goals.
• Foster teamwork and collaboration across LMCU’s lines of business.
• Improve team performance through recognition and celebration of milestones and success.
• Adhere to and champion LMCU’s core values of curious minds, collaborative hearts, and continuous excellence.
• Engage in local communities to generate new member acquisition and increase market share.
• Promote LMCU’s culture and hold team members accountable to its core values.
• Ensure a welcoming branch environment by anticipating and fulfilling member needs.
• Educate members and staff about financial well-being and promote LMCU products and services as solutions to member needs.
• Review branch loan applications for quality and identify cross-selling and member-solution opportunities.
• Ensure compliance with LMCU policies, regulatory requirements, and industry standards.
• Coach teams to improve service delivery and operational effectiveness and accuracy.
• Identify opportunities to reduce process friction and share them with appropriate stakeholders to support scalable, efficient systems.
• Communicate LMCU’s vision and objectives effectively to teams and stakeholders.
• Lead outcome-driven problem-solving initiatives and empower the team to approach challenges creatively.

Benefits

• Weekly pay for all employees.
• Retirement savings options for all employees.
• Comprehensive health coverage for full-time employees, including medical coverage with prescription benefits, dental, and vision.
• HSA match for full-time employees.
• Paid parental leave for full-time employees.
• Tuition reimbursement for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed