Community Market Leader

First Interstate•Aberdeen, SD

About The Position

The Community Market Leader oversees operations, sales performance, and customer experience across multiple retail banking locations. This leadership position drives business growth, ensures regulatory compliance, and develops high-performing teams that deliver exceptional service and financial solutions to individual and small business clients, as well as servicing commercial clients. The role develops local market strategies; monitors branch performance; collaborates with internal partners to deliver holistic financial solutions; and represents the bank in local events, partnerships, and business development. It coaches and mentors branch employees, supports relationship banking, and optimizes the bank’s capabilities through effective partnership and planning with Commercial Market President(s) and State President(s). The position also leads seven or more Community Branch Managers, supports their development and succession planning, and may serve as the most senior local leader.

Requirements

High school diploma or GED equivalent required.
Seven to nine years of progressive retail banking experience, including multi-branch leadership, required.
Valid driver's license required.
Expertise in consumer deposit accounts, personal loans, small business services, and digital banking tools.
Familiarity with federal and state banking laws, including BSA/AML, Reg E, Reg CC, and privacy regulations.
Proficiency in branch procedures, compliance, audit standards, risk management, retail banking products, and operational procedures.
Strong knowledge of consumer banking sales models, customer segmentation, and performance metrics.
Understanding of local market trends, competitor offerings, and customer behavior.
Skill in driving sales performance, setting goals, and implementing incentive programs.
Clear and effective communication with internal teams, senior leadership, and external stakeholders.
Ability to interpret sales data, customer insights, and operational reports to inform decisions.
Comfort using CRM systems, digital banking platforms, and performance dashboards.
Extensive knowledge of Community/Small Business Banking and Home Loans.
Foundational knowledge of Treasury Management and Wealth Management.
Ability to meet the physical demands and work environment requirements, with reasonable accommodation available where applicable.
Regular and predictable attendance required.

Nice To Haves

Bachelor's degree in Finance or Management preferred.

Responsibilities

Develop and execute local market strategies to grow individual and small business deposits, loans, and customer relationships.
Ensure compliance with regulatory requirements, internal policies, and audit standards.
Monitor and analyze branch performance metrics and identify opportunities for improvement.
Collaborate with Commercial Banking, Mortgage, Wealth, Retirement, Treasury, and other internal partners to deliver holistic financial solutions.
Promote accountability, recognition, and continuous improvement.
Represent the bank in local events, partnerships, and business development efforts.
Maintain high standards of compliance, efficiency, and customer experience.
Coach and mentor branch employees in role-specific skills, including consumer and small business lending expertise, to deliver relationship banking.
Deliver the full capabilities of the bank and optimize results through effective partnership and planning with Commercial Market President(s) and State President(s).
Perform other duties as assigned.
Lead and inspire seven or more Community Branch Managers to meet or exceed sales, service, and compliance goals.
Provide coaching, mentoring, and succession planning for Community Branch Managers.
Set performance goals and provide coaching, feedback, and development opportunities.
Engage as a key leader in the market, possibly serving as the most senior local leader.