Responsable du lounge Marcus / Marcus Lounge Manager

Four Seasons Hotels and Resorts • Montreal, QC

8d • Onsite

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city. Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset. Located in the heart of Montreal’s Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay — we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture. The Marcus Lounge Manager plays a key leadership role in delivering a vibrant and personalized guest experience at Marcus Bar and Lounge. While ensuring the overall fluidity of service, this role is primarily focused on guest recognition, managing VIP clientele, overseeing the door and lounge ambiance, and driving engagement through loyalty initiatives and special Marcus events. The ideal candidate is a highly organized and service-driven professional who thrives in creating memorable guest interactions, builds strong team culture, and upholds the highest Four Seasons standards.

Requirements

• Strong communication skills in French, both oral and written
• An advanced level of English is required to ensure oral and written communication with business partners, stakeholders, suppliers, and a predominantly international clientele
• Have good resistance to stress and manage it positively and effectively
• Be comfortable in a fast-paced environment with high business volume
• Demonstrate a high team spirit
• Interest and ability to provide outstanding service to our internal, external customers and our suppliers
• Experience in managing Forbes standards
• Maintain a professional appearance and behave in a mature manner and with integrity at all times, including outside the hotel while on business
• Attention to detail and ability to multitask in a dynamic environment
• Demonstrate creativity and initiative
• Be comfortable to work long and irregular hours, and be available weekends and evenings
• Strong computer skills, including a working knowledge of MS Word, Excel, Adobe and Microsoft Office
• 2 to 3 years’ experience in a similar position in a luxury hotel environment
• Relevant experience in labour management within an unionized environment
• College diploma in hotel management, administration or related field

Responsibilities

• Ensure a vibrant and seamless guest experience at MARCUS Bar & Lounge by fostering an inviting and energetic atmosphere aligned with brand and Four Seasons standards
• Be highly present in the lounge environment, cultivating meaningful relationships with regular and VIP guests, while creating memorable moments for new clientele
• Anticipate guest needs with a personalized approach-making thoughtful recommendations and adding bespoke touches to enhance the overall experience
• Handle guest concerns or complaints with grace and professionalism, ensuring immediate resolution and long-term loyalty
• Collaborate with the Hotel Manager, Restaurant GM, Beverage Manager, Executive Chef and Sous-Chefs to align menu concepts, beverage programs, and event initiatives with evolving guest expectations and current trends
• Contribute to revenue generation by identifying creative strategies that enhance guest spend and engagement, while remaining mindful of budget goals and cost awareness
• Play an active role in loyalty and recognition programs, ensuring high-value guests receive curated experiences and attentive service at every visit
• Review reservations daily to identify special requests, VIP guests, and group needs, coordinating with key stakeholders for seamless execution
• Lead, coach, and inspire the bar and lounge team through ongoing feedback, recognition, and development, fostering a strong service culture and sense of pride
• Adapt schedules and task distribution based on attendance and service needs, while valuing a human and balanced approach
• Foster an inclusive and collaborative work environment where communication is open and every team member feels valued and heard
• Ensure coordination with other hotel departments to maintain a high level of customer satisfaction and quickly resolve any service issues

Benefits

• Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.)
• Discounts at MARCUS Restaurant and the Guerlain Spa
• Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
• Complimentary meals per shift at Café 1440
• Employer-contributed retirement plan
• Paid vacation plus two additional floating holidays per year
• Strong training and development programs
• Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability)
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees