Managing Director, Global Head of Digital Workplace

BlackRock•New York, NY

2d•Hybrid

About The Position

The Global Head of Digital Workplace owns the end-to-end employee technology experience at BlackRock, ensuring the tools, platforms, services, and support capabilities that enable the workforce are intuitive, resilient, frictionless, scalable, and aligned with evolving business needs. In collaboration with Aladdin leadership, this leader develops and implements the strategy for employee AI platforms and tools. The role leads a global organization of approximately 700 employees across Engineering, Operations, and Workplace AI. Its portfolio includes desktop engineering, Microsoft 365, desk-side support, service desk operations, multimedia services, telecommunications, enterprise mobility, and the SharePoint document and records management platform. The position defines the global digital workplace strategy, leads employee technology services and teams, and advises executives on investments and priorities. It applies AI, automation, analytics, and proactive remediation to improve service delivery and employee productivity, while maintaining security, resilience, governance, records-retention, and regulatory requirements. The leader also manages technology investments, vendors, and service providers, and builds relationships with senior stakeholders across BlackRock.

Requirements

Proven success shaping digital workplace strategy in a global, multi-site organization, with an AI-forward, innovation-led mindset and the ability to translate emerging technologies into improvements in employee experience, productivity, and ways of working.
Success leading enterprise-scale digital workplace, end-user computing, collaboration, or employee technology services teams.
Deep knowledge of desktop engineering, endpoint management, IT services, unified communications, collaboration platforms, and enterprise mobility.
Experience overseeing large-scale employee technology platforms and services across regions.
Proven ability to lead senior leaders and global teams and influence executives in complex organizations.
Experience managing substantial technology budgets, strategic vendor partnerships, and outsourced providers.
Strong knowledge of workplace cybersecurity, operational resilience, technology risk, and regulatory considerations.
Deep expertise in Microsoft 365, Teams, SharePoint, enterprise content and endpoint management, and modern collaboration ecosystems.
Experience implementing AI-enabled employee support, intelligent service management, digital experience monitoring, and automated remediation.
Proven ability to shift technology organizations from reactive support to proactive, experience-led engineering and services.

Responsibilities

Define and execute a multi-year global digital workplace strategy aligned with business priorities, the AI program, enterprise architecture, and employee experience objectives.
Use AI, intelligent automation, self-service capabilities, and predictive analytics to improve service delivery, accelerate issue resolution, and reduce operational friction.
Develop and execute the Workplace AI strategy with business and enterprise partners, deliver AI tools and experiences, accelerate adoption, and develop business-specific agents.
Lead and develop global engineering, service, and operations teams; advise executives on investments and align cross-functional priorities with business needs.
Oversee end-to-end multimedia delivery for large-scale events, meetings, and programs.
Own the global employee technology experience, including service desk, desk-side and executive support, desktop engineering, and endpoint lifecycle, deployment, patching, and performance.
Use experience monitoring, analytics, and proactive remediation to minimize disruption and improve productivity worldwide.
Establish a scalable global operating model balancing service quality, security, resilience, and cost; own incident escalation, problem management, and continuous improvement.
Partner with Information Security, Aladdin Engineering, Infrastructure Engineering, Risk, and Legal & Compliance to translate business needs into technology strategies and maintain controls and governance, retention, and regulatory compliance.
Manage technology investments, vendors, and service providers; rationalize platforms and improve cost efficiency, service productivity, and value.
Engage directly with senior leaders across global businesses and define a digital workplace strategy that connects technology investments to employee productivity and business outcomes.
Stay active in the financial services and technology industries to help drive and implement leading practices.
Attract, retain, and develop talent, fostering diversity of thought and continuous learning.
Build relationships with executives and senior stakeholders, communicate complex issues clearly, and drive decisions across organizational boundaries.
Demonstrate sound judgment, ethical leadership, and commitment to BlackRock’s fiduciary principles.