Managing Director, Global Head of Digital Workplace

BlackRock•New York, NY

3d•$275,000 - $350,000•Hybrid

About The Position

BlackRock is seeking a Global Head of Digital Workplace to own the end-to-end employee technology experience and ensure that the tools, platforms, services, and support capabilities used by its workforce are intuitive, resilient, frictionless, scalable, and aligned with business needs. In collaboration with Aladdin leadership, this leader will develop and implement the firm’s AI platform and tools strategy for employees. The role oversees a global organization of approximately 700 employees across Engineering, Operations, and Workplace AI. Its portfolio includes desktop engineering, Microsoft 365, desk-side support, service desk operations, multimedia services, telecommunications, enterprise mobility, and the SharePoint document and records management platform. The leader will provide robust, resilient technology solutions that enhance the employee experience. The Global Head will set the multi-year digital workplace strategy, lead global teams and services, shape workplace AI, and connect technology investments to employee productivity and business outcomes. The role also manages technology investments, vendors, service providers, operational resilience, cybersecurity and regulatory considerations, and relationships with senior stakeholders across BlackRock. The position is based in New York and follows BlackRock’s hybrid model: employees are currently required to work in the office at least four days per week, with the flexibility to work from home one day per week. Some business groups may require more office time.

Requirements

Proven success shaping digital workplace strategy in a global, multi-site organization, with an AI-forward, innovation-led mindset and the ability to translate emerging technologies into improvements in employee experience, productivity, and ways of working.
Success leading enterprise-scale digital workplace, end-user computing, collaboration, or employee technology services teams.
Deep knowledge of desktop engineering, endpoint management, IT services, unified communications, collaboration platforms, and enterprise mobility.
Experience overseeing large-scale employee technology platforms and services across regions.
Proven ability to lead senior leaders and global teams and influence executives in complex organizations.
Experience managing substantial technology budgets, strategic vendor partnerships, and outsourced providers.
Strong knowledge of workplace cybersecurity, operational resilience, technology risk, and regulatory considerations.
Deep expertise in Microsoft 365, Teams, SharePoint, enterprise content and endpoint management, and modern collaboration ecosystems.
Experience implementing AI-enabled employee support, intelligent service management, digital experience monitoring, and automated remediation.
Proven ability to shift technology organizations from reactive support to proactive, experience-led engineering and services.

Responsibilities

Define and execute a multi-year global digital workplace strategy aligned with BlackRock’s business priorities, AI program, enterprise architecture, and employee experience objectives.
Use AI, intelligent automation, self-service capabilities, and predictive analytics to improve service delivery, accelerate issue resolution, and reduce operational friction.
Shape and execute the Workplace AI strategy with business and enterprise partners, delivering AI tools and experiences, accelerating adoption, and developing business-specific agents.
Lead and develop global engineering, service, and operations teams; advise executives on investments and align cross-functional priorities with business needs.
Oversee end-to-end multimedia delivery for large-scale events, meetings, and programs.
Own the global employee technology experience, including service desk, desk-side and executive support, desktop engineering, and endpoint lifecycle, deployment, patching, and performance.
Use experience monitoring, analytics, and proactive remediation to minimize disruption and improve productivity worldwide.
Establish a scalable global operating model balancing service quality, security, resilience, and cost; own incident escalation, problem management, and continuous improvement.
Build relationships with Information Security, Aladdin Engineering, Infrastructure Engineering, Risk, and Legal & Compliance to translate business needs into technology strategies and meet technology control, governance, retention, and regulatory requirements.
Manage technology investments, vendors, and service providers; rationalize platforms and improve cost efficiency, service productivity, and value.
Engage with senior leaders across BlackRock’s global businesses on strategic initiatives and priorities.
Connect technology investments to employee productivity and business outcomes through a compelling digital workplace strategy.
Stay engaged in the financial services and technology industries to identify and implement market-leading practices.
Attract, retain, and develop Digital Workplace talent, fostering diversity of thought and continuous learning.
Communicate complex issues clearly and drive decisions across organizational boundaries.
Demonstrate sound judgment, ethical leadership, and commitment to BlackRock’s fiduciary principles.