US-Manager

Apple • McLean, VA

6d

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team that delivers exceptional customer experiences. You actively participate in customer interactions throughout the store and help achieve performance goals and business priorities. You are responsible for driving key goals within assigned areas of the store while collaborating with others to execute strategy and deliver Apple’s goals. You also contribute to an inclusive environment and model Apple’s values of inclusion and diversity.

Requirements

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliably attend work as scheduled, subject to local laws and approved accommodations.
• Be proficient in written and spoken English; sign language is supported.
• Have experience leading others in retail, sales, or a related field.

Nice To Haves

• Successfully exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms that encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely, sound decisions using questions, analytics, experience, and judgment.
• Communicate effectively and tailor communication style to different audiences.
• Develop others through mentorship, coaching, and effective feedback.
• Support and guide others through challenges while remaining calm in a fast-paced, changing retail environment.
• Resolve conflict and settle differences productively.

Responsibilities

• Lead, develop, and empower team members to learn, grow, and achieve performance and development goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Participate in Floor Leadership by interacting with team members and customers, modeling expected behaviors, meeting business priorities, and delivering exceptional customer service.
• Address customer and team member concerns and escalations, partnering with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect company assets and confidential business, customer, team member, and financial information.
• Perform other tasks as needed.
• Promote inclusion by respecting differences, learning with curiosity, modeling inclusive leadership, building and retaining diverse teams, and helping create a safe, respectful, and inclusive environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed