US-Manager

Apple • Miami, FL

12h • Onsite

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team that delivers exceptional customer experiences. You actively participate in customer interactions throughout the store to achieve performance goals and business priorities. You are responsible for driving key goals within assigned areas of the store, alongside company priorities, and collaborate with others to execute strategy and deliver on Apple’s goals.

You develop and empower team members to learn, grow, and achieve performance and development goals, and assist with recruiting, training, developing, and retaining a diverse, high-performing team. You provide floor leadership by interacting with team members and customers, modeling expected practices, and ensuring business priorities and exceptional customer service are achieved. You address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.

You plan and execute operational strategies within assigned functional areas to drive business priorities and store performance. You uphold company policies and procedures and protect company assets, including confidential business, customer, team member, and financial information. You contribute to an inclusive environment, demonstrate Apple’s values of inclusion and diversity, model inclusive leadership, develop and retain diverse teams, and help create a safe and respectful workplace. You may perform other tasks as needed.

Requirements

• Experience leading others in retail, sales, or a related field.
• Proficiency in written and spoken English; sign language is supported.
• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays.
• Reliable attendance as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

• Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
• Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
• Ability to instill trust and operate with a high level of integrity.
• Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
• Excellent communication skills and ability to tailor communication style to different audiences.
• Ability to develop others through mentorship, coaching, and effective feedback.
• Ability to support and guide others through challenges while remaining calm in a fast-paced, changing retail environment.
• Ability to resolve conflict and settle differences productively.

Responsibilities

• Lead, coach, develop, and empower team members to meet performance and development goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Participate in floor leadership by engaging with customers and team members, modeling expected practices, and ensuring business priorities and exceptional customer service are delivered.
• Address customer and team member concerns and escalations, partnering with leadership and business or People partners when appropriate.
• Plan and execute operational strategies within assigned functional areas to drive business priorities and store performance goals.
• Maintain company policies and procedures and protect company assets and confidential information.
• Contribute to an inclusive environment and demonstrate inclusive leadership behaviors and Apple’s values of inclusion and diversity.
• Help create a safe and respectful environment and build, develop, and retain diverse teams.
• Perform other tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed