US-Manager

Apple • New York, NY

4d • Onsite

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team that delivers exceptional customer experiences. You actively participate in customer interactions throughout the store to achieve performance goals and business priorities. You are responsible for driving key goals within assigned areas of the store, as well as company priorities, and collaborate with others to execute strategy and deliver on Apple’s goals.

You develop and empower team members to learn, grow, and achieve performance and developmental goals, and assist with recruiting, training, developing, and retaining a diverse, high-performing team. Through floor leadership, you interact with customers and team members, model effective service, and help ensure business priorities are met. You address customer and team member concerns and escalations, partnering with leadership and business or People partners when appropriate.

You plan and execute operational strategies in assigned functional areas to drive priorities and achieve store performance goals. You uphold company policies and procedures and protect company assets, including confidential business, customer, team member, and financial information. You contribute to an inclusive, safe, and respectful environment, demonstrate Apple’s inclusion and diversity values, and serve as a role model for inclusive leadership. Other tasks may be assigned as needed.

The role requires availability for a schedule based on business needs, which may include nights, weekends, and public holidays, and reliable attendance as scheduled, subject to local laws and approved accommodations. Proficiency in written and spoken English is required; sign language is supported. Experience leading others in retail, sales, or a related field is required.

Requirements

• Experience leading others in retail, sales, or a related field.
• Proficiency in written and spoken English; sign language is supported.
• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays.
• Reliable attendance as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

• Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms that encourage others to do the same.
• Ability to instill trust within the team and operate with a high level of integrity.
• Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
• Excellent communication skills and ability to tailor communication to different audiences.
• Ability to develop others through mentorship, coaching, and effective feedback.
• Ability to support and guide others through challenges while remaining calm in a fast-paced, constantly changing retail environment.
• Ability to resolve conflict and settle differences productively.

Responsibilities

• Lead, coach, develop, and empower team members to achieve performance and development goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Participate in floor leadership by engaging with customers and team members, modeling effective service, and ensuring business priorities are met.
• Address customer and team member concerns and escalations, partnering with leadership and business or People partners when appropriate.
• Plan and execute operational strategies in assigned functional areas to drive business priorities and achieve store performance goals.
• Maintain company policies and procedures and protect company assets and confidential information.
• Promote an inclusive, safe, and respectful environment and model inclusive leadership behaviors.
• Perform other tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed