US-Manager

Apple • Cupertino, CA

1d • Onsite

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team that delivers exceptional customer experiences. You actively participate in customer interactions throughout the store, helping achieve performance goals and business priorities. You drive key goals in assigned areas of the store while collaborating with others to execute strategy and deliver on Apple’s goals.

You develop and empower team members to learn, grow, and achieve performance and development goals. You help recruit, train, develop, and retain a diverse, high-performing team; model effective floor leadership; address customer and team member concerns; and plan and execute operational strategies within assigned functional areas. You uphold company policies and protect company assets and confidential information.

You contribute to an inclusive environment by respecting differences, demonstrating Apple’s values of inclusion and diversity, modeling inclusive leadership, and taking action to create a safe and respectful workplace. The role requires availability for a schedule based on business needs, which may include nights, weekends, and public holidays, and reliable attendance as scheduled.

Requirements

• Experience leading others in retail, sales, or a related field.
• Proficiency in written and spoken English; sign language is supported.
• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Reliable attendance as scheduled, in line with local laws and subject to approved accommodations.
• Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
• Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
• Ability to instill trust and operate with a high level of integrity.
• Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
• Excellent communication skills and ability to tailor communication to different audiences.
• Ability to develop others through mentorship, coaching, and effective feedback.
• Ability to support and guide others through challenges while remaining calm in a fast-paced, constantly changing retail environment.
• Ability to resolve conflict and settle differences productively.

Responsibilities

• Lead, coach, develop, and empower team members to achieve performance and development goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Participate in floor leadership by engaging with team members and customers, modeling effective practices, meeting business priorities, and delivering exceptional customer service.
• Address customer and team member concerns and escalations, partnering with leadership and business or People partners when appropriate.
• Drive business priorities and store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect company assets and confidential business, customer, team member, and financial information.
• Contribute to an inclusive environment, demonstrate inclusive leadership, and take action to create a safe, respectful, and inclusive environment for team members.
• Perform other tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed