US-Manager

Apple•Tigard, OR

18h

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team that delivers exceptional customer experiences. You actively participate in customer interactions throughout the store and help achieve performance goals and business priorities. You are responsible for driving key goals in assigned areas of the store and collaborate with others to execute strategy and deliver Apple’s goals. The role also involves fostering inclusion, supporting a diverse team, and ensuring a safe, respectful, and inclusive environment.

Requirements

Be available to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliably attend work as scheduled, in line with local laws and approved accommodations.
Be proficient in written and spoken English; sign language is supported.
Have experience leading others in retail, sales, or a related field.

Nice To Haves

Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to instill trust within the team and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills and ability to tailor communication style to different audiences.
Ability to develop others through mentorship, coaching, and effective feedback.
Ability to support and guide others through challenges while remaining calm in a fast-paced, constantly changing retail environment.
Ability to resolve conflict and settle differences productively.

Responsibilities

Lead, develop, and empower team members to learn, grow, and achieve performance and development goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in Floor Leadership by interacting with team members and customers, modeling effective practices, and ensuring business priorities and exceptional customer service are delivered.
Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
Plan and execute operational strategies within assigned functional areas to drive business priorities and achieve store performance goals.
Uphold company policies and procedures and protect company assets, including confidential business, customer, team member, and financial information.
Perform other tasks as needed.
Contribute to an inclusive environment, respect differences, and demonstrate curiosity to learn.
Model inclusive leadership behaviors and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.