US-Manager

Apple • Costa Mesa, CA

1d • Onsite

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team that delivers exceptional customer experiences. You actively participate in customer interactions throughout the store and help achieve performance goals and business priorities. You are responsible for driving key goals within assigned areas of the store while collaborating with others to execute strategy and deliver on Apple’s goals.

You contribute to an inclusive environment by respecting differences, learning with curiosity, demonstrating Apple’s values of inclusion and diversity, and modeling inclusive leadership. You help build, develop, and retain diverse teams and take action to create a safe, respectful, and inclusive workplace. The role requires a schedule based on business needs that may include nights, weekends, and public holidays, and reliable attendance in accordance with local laws and any approved accommodations.

Requirements

• Experience leading others in retail, sales, or a related field.
• Proficiency in written and spoken English; sign language is supported.
• Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays.
• Reliable attendance as scheduled, in line with local laws and subject to approved accommodations.
• Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
• Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
• Ability to instill trust and operate with a high level of integrity.
• Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
• Excellent communication skills, with the ability to tailor communication to different audiences.
• Ability to develop others through mentorship, coaching, and effective feedback.
• Ability to support and guide others through challenges while remaining calm in a fast-paced, constantly changing retail environment.
• Ability to resolve conflict and settle differences productively.

Responsibilities

• Lead, coach, develop, and empower team members to learn, grow, and achieve performance and development goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Participate in Floor Leadership by interacting with team members and customers, modeling effective practices, meeting business priorities, and delivering exceptional customer service.
• Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
• Drive business priorities and store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect company assets, including confidential business, customer, team member, and financial information.
• Contribute to an inclusive environment, demonstrate Apple’s inclusion and diversity values, and model inclusive leadership behaviors.
• Take action to create a safe, respectful, and inclusive environment for all team members.
• Perform other tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed