US-Manager

Apple•San Antonio, TX

1d•Onsite

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team that delivers exceptional customer experiences. You actively participate in customer interactions throughout the store alongside team members, helping achieve performance goals and business priorities. You drive key goals in assigned areas of the store while collaborating with others to execute strategy and deliver on Apple’s goals. The role also includes supporting an inclusive environment, modeling Apple’s values of inclusion and diversity, and building, developing, and retaining diverse teams. You help create a safe, respectful, and inclusive workplace for all team members.

Requirements

Experience leading others in retail, sales, or a related field.
Proficiency in written and spoken English; sign language is supported.
Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and reliable attendance as scheduled, in line with local laws and any approved accommodations.
Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to instill trust and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills, with the ability to tailor communication to different audiences.
Ability to develop others through mentorship, coaching, and effective feedback.
Ability to support and guide others through challenges while remaining calm in a fast-paced, constantly changing retail environment.
Ability to resolve conflict and settle differences productively.

Responsibilities

Lead, develop, and empower team members to learn, grow, and achieve performance and development goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in Floor Leadership by interacting with team members and customers, modeling effective practices, and ensuring business priorities and exceptional customer service are delivered.
Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
Plan and execute operational strategies within assigned functional areas to drive business priorities and achieve store performance goals.
Maintain and uphold company policies and procedures, and protect company assets, including confidential business, customer, team member, and financial information.
Contribute to an inclusive environment by respecting differences and being curious to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities; model inclusive leadership and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.
Perform other tasks as needed.