US-Manager

Apple • Ann Arbor, MI

8h • Onsite

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team that delivers exceptional customer experiences. You actively participate in customer interactions throughout the store, helping achieve performance goals and business priorities. You are responsible for driving key goals in assigned areas of the store while supporting company priorities, collaborating with others to execute strategy and deliver Apple’s goals.

You develop and empower team members to learn, grow, and achieve performance and development goals, and assist with recruiting, training, developing, and retaining a diverse, high-performing team. Through floor leadership, you model effective practices, support team members and customers, and help ensure business priorities and exceptional customer service are delivered. You address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.

You plan and execute operational strategies within assigned functional areas, uphold company policies and procedures, and protect company assets and confidential information. You contribute to an inclusive environment, demonstrate Apple’s values of inclusion and diversity, model inclusive leadership, and help create a safe and respectful workplace for all team members. Other tasks may be assigned as needed.

Requirements

• Experience leading others in retail, sales, or a related field.
• Proficiency in written and spoken English; sign language is supported.
• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliable attendance as scheduled, in line with local laws and approved accommodations.

Nice To Haves

• Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
• Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
• Ability to instill trust within a team and operate with a high level of integrity.
• Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
• Excellent communication skills and ability to tailor communication to different audiences.
• Ability to develop others through mentorship, coaching, and effective feedback.
• Ability to support and guide others through challenges while remaining calm in a fast-paced, changing retail environment.
• Ability to resolve conflict and settle differences productively.

Responsibilities

• Lead, coach, develop, and empower team members to achieve performance and development goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Participate in floor leadership by interacting with team members and customers, modeling effective practices, and ensuring business priorities and exceptional customer service are delivered.
• Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
• Plan and execute operational strategies within assigned functional areas to drive business priorities and store performance goals.
• Maintain and uphold company policies and procedures, and protect company assets and confidential business, customer, team member, and financial information.
• Contribute to an inclusive environment, demonstrate inclusion and diversity values, model inclusive leadership, and help create a safe and respectful environment for team members.
• Perform other tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed