US-Manager

Apple • Costa Mesa, CA

6h

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team that delivers exceptional customer experiences. You actively participate in customer interactions throughout the store and help achieve performance goals and business priorities. You are responsible for driving key goals within assigned areas and collaborate with others to execute strategy and deliver on Apple's goals.

You develop and empower team members, assist with recruiting, training, developing, and retaining a diverse, high-performing team, and model strong customer service and floor leadership. You address customer and team member concerns and escalations, partner with leadership and relevant business or People partners, and plan and execute operational strategies for assigned functional areas. You uphold company policies, protect company assets and confidential information, and contribute to a safe, respectful, inclusive environment by demonstrating inclusive leadership and Apple’s values.

Requirements

• Experience leading others in retail, sales, or a related field.
• Proficiency in written and spoken English; sign language is supported.
• Availability to work a schedule based on business needs, potentially including nights, weekends, and public holidays.
• Reliable attendance as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

• Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
• Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
• Ability to instill trust and operate with a high level of integrity.
• Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
• Excellent communication skills and ability to adapt communication style to different audiences.
• Ability to develop others through mentorship, coaching, and effective feedback.
• Ability to support and guide others through challenges while remaining calm in a fast-paced, constantly changing retail environment.
• Ability to resolve conflict and settle differences productively.

Responsibilities

• Lead, coach, develop, and empower team members to achieve performance and development goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Participate in floor leadership by interacting with customers and team members, modeling expected behaviors, and ensuring business priorities and exceptional customer service are delivered.
• Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
• Plan and execute operational strategies within assigned functional areas to drive business priorities and achieve store performance goals.
• Maintain company policies and procedures and protect company assets, including confidential business, customer, team member, and financial information.
• Help create a safe, respectful, and inclusive environment; respect differences and demonstrate inclusive leadership.
• Perform other tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed