US-Manager

Apple • Lone Tree, CO

6d • Onsite

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team to deliver exceptional customer experiences. You actively participate in customer interactions throughout the store and help achieve performance goals and business priorities. You drive key goals within assigned areas of the store while collaborating with others to execute strategy and deliver on Apple’s goals.

You foster an inclusive environment, respect differences, and demonstrate Apple’s values of inclusion and diversity. You model inclusive leadership and help build, develop, and retain diverse teams in a safe and respectful workplace.

Requirements

• Experience leading others in retail, sales, or a related field.
• Proficiency in written and spoken English; sign language is supported.
• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays.
• Reliable attendance as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

• Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
• Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
• Ability to instill trust and operate with a high level of integrity.
• Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
• Excellent communication skills and ability to tailor communication to different audiences.
• Ability to develop others through mentorship, coaching, and effective feedback.
• Ability to support and guide others through challenges while remaining calm in a fast-paced, constantly changing retail environment.
• Ability to resolve conflict and settle differences productively.

Responsibilities

• Lead, develop, and empower team members to learn, grow, and achieve performance and development goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Participate in Floor Leadership by interacting with team members and customers, modeling effective practices, and ensuring business priorities and exceptional customer service are delivered.
• Address customer and team member concerns and escalations, partnering with leadership and business or People partners when appropriate.
• Plan and execute operational strategies within assigned functional areas to drive business priorities and store performance goals.
• Maintain and uphold company policies and procedures, and protect company assets and confidential business, customer, team member, and financial information.
• Contribute to an inclusive environment by respecting differences and remaining curious about others.
• Demonstrate Apple’s values of inclusion and diversity, model inclusive leadership, and take action to create a safe, respectful, and inclusive environment.
• Perform other tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed