US-Manager

Apple•Cherry Hill, NJ

6d•Onsite

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team to deliver exceptional customer experiences. You actively participate in customer interactions with team members throughout the store to achieve performance goals and business priorities. You are responsible for driving key goals in assigned store areas as well as company priorities, collaborating with others to execute strategy and deliver on Apple’s goals. You lead and empower team members to learn, grow, and achieve performance and development goals. You help recruit, train, develop, and retain a diverse, high-performing team; model effective floor leadership; address customer and team member concerns; and execute operational strategies in assigned functional areas. You uphold company policies and procedures and protect company assets and confidential information. You also contribute to a safe, respectful, inclusive environment and demonstrate Apple’s values of inclusion and diversity.

Requirements

Experience leading others in retail, sales, or a related field.
Proficiency in written and spoken English; sign language is supported.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
Reliable attendance as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to instill trust within a team and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills and ability to tailor communication to different audiences.
Ability to develop others through mentorship, coaching, and effective feedback.
Ability to support and guide others through challenges while remaining calm in a fast-paced, constantly changing retail environment.
Ability to resolve conflict and settle differences productively.

Responsibilities

Lead, coach, develop, and empower team members to achieve performance and developmental goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in Floor Leadership by interacting with team members and customers, modeling effective practices, meeting business priorities, and delivering exceptional customer service.
Address customer and team member concerns and escalations, partnering with leadership and business or People partners when appropriate.
Plan and execute operational strategies within assigned functional areas to drive business priorities and achieve store performance goals.
Maintain and uphold company policies and procedures and protect company assets, including confidential business, customer, team member, and financial information.
Perform other tasks as needed.
Contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn.
Model inclusive leadership behaviors and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.