US-Manager

Apple • Walnut Creek, CA

2d • Onsite

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team to deliver exceptional customer experiences. You participate actively in customer interactions throughout the store and drive performance against key goals in your assigned areas and company priorities. You collaborate with others to execute strategy and deliver on Apple’s goals.

You lead and empower team members to grow and achieve performance and development goals, and assist with recruiting, training, developing, and retaining a diverse, high-performing team. Through Floor Leadership, you model effective practices, support business priorities, and help ensure exceptional customer service. You address customer and team member concerns and escalations, partnering with leadership and business or People partners when appropriate. You plan and execute operational strategies within assigned functional areas, maintain company policies and procedures, and protect company assets and confidential information.

You contribute to an inclusive environment, demonstrate Apple’s inclusion and diversity values, model inclusive leadership, build and retain diverse teams, and help create a safe and respectful workplace. Other tasks may be assigned as needed.

Requirements

• Experience leading others in retail, sales, or a related field.
• Proficiency in written and spoken English; sign language is supported.
• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliable attendance as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

• Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
• Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
• Ability to instill trust within a team and operate with a high level of integrity.
• Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
• Excellent communication skills and ability to tailor communication to different audiences.
• Ability to develop others through mentorship, coaching, and effective feedback.
• Ability to support and guide others through challenges while remaining calm in a fast-paced, constantly changing retail environment.
• Ability to resolve conflict and settle differences productively.

Responsibilities

• Lead, coach, develop, and empower team members to achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Participate in Floor Leadership by interacting with team members and customers, modeling effective practices, and ensuring business priorities and exceptional customer service are delivered.
• Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
• Drive business priorities and store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures.
• Protect company assets, including confidential business, customer, team member, and financial information.
• Demonstrate inclusive leadership, build and retain diverse teams, and take action to create a safe, respectful, and inclusive environment.
• Perform other tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed