US-Manager

Apple•Oak Brook, IL

6d•Onsite

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team to deliver exceptional customer experiences. You actively participate in customer interactions throughout the store, helping achieve performance goals and business priorities. You are responsible for driving key goals within assigned store areas and collaborating with others to execute strategy and deliver Apple’s goals. You help recruit, train, develop, and retain a diverse, high-performing team. Through floor leadership, you model effective practices, support customers and team members, and ensure business priorities and customer service expectations are met. You address concerns and escalations, partnering with leadership and relevant business or People partners when appropriate. You plan and execute operational strategies within assigned functional areas, uphold company policies and procedures, and protect company assets and confidential information. You also help create a safe, respectful, and inclusive environment and demonstrate inclusive leadership in your daily work.

Requirements

Experience leading others in retail, sales, or a related field.
Proficiency in written and spoken English; sign language is supported.
Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and reliable attendance as scheduled, subject to local laws and approved accommodations.

Nice To Haves

Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to instill trust and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills and ability to tailor communication to different audiences.
Ability to develop others through mentorship, coaching, and effective feedback.
Ability to support and guide others through challenges while remaining calm in a fast-paced, constantly changing retail environment.
Ability to resolve conflict and settle differences productively.

Responsibilities

Lead, coach, develop, and empower team members to meet performance and development goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in floor leadership by engaging with team members and customers throughout the store and modeling effective practices.
Ensure business priorities are met and exceptional customer service is delivered.
Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
Plan and execute operational strategies within assigned functional areas to drive business priorities and store performance goals.
Uphold company policies and procedures and protect company assets, including confidential business, customer, team member, and financial information.
Contribute to an inclusive environment by respecting differences, learning from others, and demonstrating Apple’s inclusion and diversity values.
Model inclusive leadership and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.
Perform other tasks as needed.