US-Manager

Apple•Las Vegas, NV

8d•Onsite

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team to deliver exceptional customer experiences. You actively participate in customer interactions throughout the store, help achieve performance goals and business priorities, and drive key goals in assigned areas. You collaborate with others to execute strategy and deliver Apple’s goals. You lead and empower team members to learn, grow, and achieve performance and development goals. You help recruit, train, develop, and retain a diverse, high-performing team. Through Floor Leadership, you interact with team members and customers, model effective practices, and help ensure business priorities and exceptional customer service are delivered. You address customer and team member concerns and escalations, partnering with leadership and business or People partners when appropriate. You plan and execute operational strategies in assigned functional areas, maintain company policies and procedures, and protect company assets and confidential information. You contribute to an inclusive environment, demonstrate Apple’s inclusion and diversity values, model inclusive leadership, and help create a safe and respectful workplace. You may perform other tasks as needed.

Requirements

Experience leading others in retail, sales, or a related field.
Proficiency in written and spoken English; sign language is supported.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliable attendance as scheduled, in line with local laws and approved accommodations.

Nice To Haves

Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to instill trust and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills and ability to tailor communication to different audiences.
Ability to develop others through mentorship, coaching, and effective feedback.
Ability to support and guide others through challenges while remaining calm in a fast-paced, changing retail environment.
Ability to resolve conflict and settle differences productively.

Responsibilities

Lead, coach, develop, and empower team members to achieve performance and developmental goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in Floor Leadership by interacting with team members and customers, modeling effective practices, and supporting business priorities and exceptional customer service.
Address customer and team member concerns and escalations, partnering with leadership and business or People partners when appropriate.
Plan and execute operational strategies within assigned functional areas to drive business priorities and store performance goals.
Maintain and uphold company policies and procedures.
Protect company assets, including confidential business, customer, team member, and financial information.
Contribute to an inclusive environment, demonstrate inclusion and diversity values, and model inclusive leadership behaviors.
Help create a safe, respectful, and inclusive environment for all team members.
Perform other tasks as needed.