US-Manager

Apple • Oak Brook, IL

4d • Onsite

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team to deliver exceptional customer experiences. You actively participate in customer interactions throughout the store and help achieve performance goals and business priorities. You are responsible for driving key goals in assigned areas while collaborating with others to execute strategy and deliver Apple’s goals.

You help recruit, train, develop, and retain a diverse, high-performing team. Through Floor Leadership, you interact with team members and customers, model effective practices, and ensure business priorities and exceptional customer service are delivered. You address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners as appropriate. You plan and execute operational strategies within assigned functional areas, maintain company policies and procedures, and protect company assets and confidential information.

The role also contributes to an inclusive environment by respecting differences, demonstrating Apple’s inclusion and diversity values, modeling inclusive leadership, developing diverse teams, and taking action to create a safe and respectful workplace. Other tasks may be assigned as needed.

Requirements

• Experience leading others in retail, sales, or a related field.
• Proficiency in written and spoken English; sign language is supported.
• Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and reliable attendance as scheduled, subject to local laws and approved accommodations.
• Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
• Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
• Ability to instill trust and operate with a high level of integrity.
• Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
• Excellent communication skills and ability to tailor communication to different audiences.
• Ability to develop others through mentorship, coaching, and effective feedback.
• Ability to support and guide others through challenges while remaining calm in a fast-paced, constantly changing retail environment.
• Ability to resolve conflict and settle differences productively.

Responsibilities

• Lead, coach, and develop a team to deliver exceptional customer experiences and achieve performance and developmental goals.
• Participate in customer interactions with team members throughout the store and model effective customer service and Floor Leadership.
• Drive performance of key goals within assigned store areas and support company priorities.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
• Plan and execute operational strategies within assigned functional areas to achieve store performance goals and business priorities.
• Maintain and uphold company policies and procedures, and protect company assets and confidential business, customer, team member, and financial information.
• Contribute to an inclusive environment, model inclusive leadership, develop diverse teams, and help create a safe and respectful workplace.
• Perform other tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed