US-Manager

Apple•Lexington, KY

13d•Onsite

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team that delivers exceptional customer experiences. You actively participate in customer interactions throughout the store to support performance goals and business priorities. You are responsible for driving key goals within assigned areas, collaborating with others to execute strategy and deliver Apple’s goals. You develop and empower team members to learn, grow, and achieve performance and development goals. You help recruit, train, develop, and retain a diverse, high-performing team. Through Floor Leadership, you engage with team members and customers, model effective practices, and ensure business priorities and exceptional customer service are achieved. You address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate. You plan and execute operational strategies in assigned functional areas, uphold company policies and procedures, and protect company assets and confidential information. You contribute to an inclusive environment by respecting differences, learning with curiosity, demonstrating Apple’s inclusion and diversity values, modeling inclusive leadership, building and retaining diverse teams, and helping create a safe and respectful environment for all team members. You may perform other tasks as needed.

Requirements

Experience leading others in retail, sales, or a related field.
Proficiency in written and spoken English; sign language is supported.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliable attendance as scheduled, subject to local laws and approved accommodations.

Nice To Haves

Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to instill trust within the team and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills and ability to adapt communication style to different audiences.
Ability to develop others through mentorship, coaching, and effective feedback.
Ability to support and guide others through challenges while remaining calm in a fast-paced, changing retail environment.
Ability to resolve conflict and settle differences productively.

Responsibilities

Lead, coach, develop, and empower team members to achieve performance and development goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in Floor Leadership by engaging with customers and team members throughout the store and modeling effective practices.
Ensure business priorities are met and exceptional customer service is delivered.
Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
Plan and execute operational strategies within assigned functional areas to achieve business priorities and store performance goals.
Maintain and uphold company policies and procedures.
Protect company assets, including confidential business, customer, team member, and financial information.
Promote inclusion by respecting differences, demonstrating inclusive leadership, and helping create a safe and respectful environment for all team members.
Perform other tasks as needed.