US-Manager

Apple•San Mateo, CA

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team to deliver exceptional customer experiences. You actively participate in customer interactions throughout the store while helping achieve performance goals and business priorities. You are responsible for driving key goals in assigned areas of the store and collaborating with others to execute strategy and deliver Apple’s goals. You develop and empower team members, support recruiting and retention, and model effective floor leadership and customer service. You address concerns and escalations, plan and execute operational strategies, and uphold company policies while protecting company assets and confidential information. You also foster an inclusive, safe, and respectful workplace, demonstrate Apple’s values of inclusion and diversity, and build and develop diverse teams.

Requirements

Be available to work a schedule based on business needs that may include nights, weekends, and public holidays, and reliably attend work as scheduled, subject to local laws and approved accommodations.
Be proficient in written and spoken English; sign language is supported.
Have experience leading others in retail, sales, or a related field.

Nice To Haves

Successfully exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Follow through on commitments and establish mechanisms that encourage others to do the same.
Instill trust within the team and operate with a high level of integrity.
Make timely, sound decisions using questions, analytics, experience, and judgment.
Communicate effectively and tailor communication style to different audiences.
Develop others through mentorship, coaching, and effective feedback.
Support and guide others through challenges while remaining calm in a fast-paced, constantly changing retail environment.
Resolve conflict and settle differences productively.

Responsibilities

Lead, develop, and empower team members to learn, grow, and achieve performance and developmental goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Participate in floor leadership by engaging with team members and customers, modeling effective practices, meeting business priorities, and delivering exceptional customer service.
Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
Drive business priorities and store performance goals by planning and executing operational strategies within assigned functional areas.
Maintain and uphold company policies and procedures and protect company assets, including confidential business, customer, team member, and financial information.
Perform other tasks as needed.
Help create an inclusive environment by respecting differences and demonstrating curiosity to learn.
Model inclusive leadership behaviors and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.