Manager Volunteer Services - Roper Hospital

Roper St. Francis Healthcare•Charleston, SC

4d•Onsite

About The Position

The Manager, Volunteer Services leads and oversees the operational execution of volunteer services programs that support patients, families, and clinical teams. The role manages daily operations, supervises volunteer services staff, oversees program activities and resources, and ensures services comply with regulatory, accreditation, risk management, and organizational standards. The manager implements departmental priorities, monitors program performance and budgets, resolves operational issues, and collaborates with leaders to integrate volunteer services across departments. The position oversees the full volunteer engagement lifecycle, including recruitment, screening, onboarding, training, scheduling, evaluation, and retention. It may also provide operational oversight for community engagement initiatives, fundraising events, retail operations, educational programs, or other mission-aligned activities, based on local needs. The role is based at Roper Hospital in Charleston, South Carolina, and is scheduled for 40 hours per week, Monday through Friday, with a days/afternoons shift. A flexible schedule, including evenings, weekends, and holidays as needed, is required.

Requirements

At least 5 years of related experience.
Proficiency in Word, Excel, and Microsoft Office.
Ability to manage a diverse group of volunteers.
Excellent interpersonal and communication skills.
Organizational and time management skills.
Ability to work professionally and empathetically in a healthcare environment.
Attention to detail and accountability.
Flexible schedule, including evenings, weekends, and holidays as needed.
Ability to exercise universal precautions, use personal protective equipment and devices, and learn infection-control policies.

Nice To Haves

Bachelor’s degree in Public Relations, Business Administration, Management, or a related field.
Experience supervising and training others.

Responsibilities

Lead and oversee the daily operations of volunteer services programs, ensuring effective, efficient, and compliant support for patients, families, and clinical teams.
Execute departmental goals, priorities, and operational direction established by senior leadership by translating them into consistent processes, workflows, and staff activities.
Oversee volunteer engagement from recruitment and screening through onboarding, training, scheduling, evaluation, and retention.
Supervise, coach, and develop volunteer services staff, including hiring, onboarding, performance management, workload prioritization, and accountability.
Monitor program performance, service levels, and operational metrics; ensure accurate reporting and documentation, and follow through on identified issues or gaps.
Ensure operations comply with regulatory, accreditation, risk management, and organizational requirements, and maintain readiness for audits, surveys, and reviews.
Collaborate with clinical and operational leaders to assess volunteer support needs and coordinate assignments across departments.
Lead volunteer engagement, communication, and recognition activities and serve as the primary operational point of contact for volunteer services.
Oversee assigned programs, which may include community engagement initiatives, fundraising events, retail operations, educational programs, or other mission-aligned activities, in alignment with established standards and policies.
Manage the volunteer services operating budget, including expense oversight, resource allocation, and fiscal accountability within approved parameters.
Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.