Manager Volunteer Services - Roper Hospital

Roper St. Francis Healthcare • Charleston, SC

5d • Onsite

About The Position

The Manager, Volunteer Services leads and oversees the operational execution of volunteer services programs to provide consistent, compliant, and effective support for patients, families, and clinical teams. The role manages day-to-day operations, supervises volunteer services staff, oversees volunteer program activities and resources, and ensures compliance with regulatory, accreditation, risk management, and organizational standards. The Manager implements departmental priorities, monitors program performance and budgets, resolves operational issues, and collaborates with leaders to integrate volunteer services across departments.

The position is based at Roper Hospital in Charleston, South Carolina. The stated schedule is 40 hours per week, Monday through Friday, days; the role also requires schedule flexibility, including evenings, weekends, and holidays as needed. The work may involve periods of high stress, fluctuating workloads, and frequent interruptions. Employees must follow infection-control policies and use universal precautions and personal protective equipment.

Requirements

• Five years of related experience.
• Proficiency in Word, Excel, and Microsoft Office.
• Ability to manage a diverse group of volunteers.
• Excellent interpersonal and communication skills.
• Organizational and time-management skills.
• Ability to work professionally and empathetically in a healthcare environment.
• Attention to detail and accountability.
• Flexible schedule, including evenings, weekends, and holidays as needed.

Nice To Haves

• Bachelor's degree in Public Relations, Business Administration, Management, or a related field.
• Experience in supervising and training others.

Responsibilities

• Lead and oversee daily volunteer services operations, ensuring effective, efficient, and compliant support for patients, families, and clinical teams.
• Translate senior leadership's departmental goals, priorities, and operational direction into consistent processes, workflows, and staff activities.
• Oversee volunteer recruitment, screening, onboarding, training, scheduling, evaluation, and retention.
• Supervise, coach, and develop volunteer services staff, including hiring, onboarding, performance management, workload prioritization, and accountability.
• Monitor program performance, service levels, and operational metrics, and ensure accurate reporting, documentation, and follow-through on identified issues or gaps.
• Ensure compliance with regulatory, accreditation, risk management, and organizational requirements, and maintain readiness for audits, surveys, and reviews.
• Collaborate with clinical and operational leaders to assess volunteer support needs and coordinate assignments across departments.
• Lead volunteer engagement, communication, and recognition activities and serve as the primary operational point of contact for volunteer services.
• Oversee assigned programs, which may include community engagement initiatives, fundraising events, retail operations, educational programs, or other mission-aligned activities, in accordance with established standards and policies.
• Manage the volunteer services operating budget, including expense oversight, resource allocation, and fiscal accountability within approved parameters.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager