Manager, Turnstyles

Catholic Charities of Northeast Kansas, INC.•Overland Park, KS

4d•$60,000 - $68,000•Onsite

About The Position

The Manager, TurnStyles, provides leadership and direction for Catholic Charities of Northeast Kansas thrift store operations at the Overland Park and/or Mission locations. The role leads store operations, staff, and volunteers to achieve program and revenue objectives, while working collaboratively to ensure consistent operations across store locations. The manager supports the agency’s mission as guided by Catholic Social Teachings and promotes a positive, mission-focused work environment. The manager oversees donations, inventory processing, pricing, storage, sales, merchandising, and customer service. The position recruits, hires, trains, evaluates, and develops staff and volunteers; manages concerns and conflict resolution; coordinates special sales events; and supports operational planning and budgeting. The manager also works with other agency departments and program directors to strengthen collaboration and identify synergies. This salaried position requires availability Monday through Saturday, 8:00 a.m. to 7:00 p.m., with occasional work outside store hours and the ability to work at all TurnStyles locations. Physical duties include repeated lifting of up to 25 pounds and standing or moving for extended periods.

Requirements

Willingness to perform according to the agency’s values of love, patience, kindness, faithfulness, self-control, and joy.
Understand that employees represent the Archdiocesan Church and may not publicly oppose Catholic teachings or publicly advocate positions in conflict with Catholic teaching or the stated positions of the Archdiocese of Kansas City in Kansas or the United States Conference of Catholic Bishops, including through public speech, demonstrations, writing, social media, or other digital technologies.
Complete VIRTUS training, background screening, drug testing, and ongoing training as required.
Demonstrate a passion for the CCNEK mission as guided by Catholic Social Teachings.
Have 2–4 years of retail management or thrift store management experience.
Have solid knowledge of retail operations.
Have proficient computer skills and experience preparing monthly financial reports, processing payroll, basic accounting, and cash handling; familiarity with Word, Outlook, Excel, and PowerPoint.
Be available Monday through Saturday from 8:00 a.m. to 7:00 p.m. to complete assigned work, including opening or closing tasks when scheduled.
Be able to work extended store hours before 10:00 a.m. or after 6:00 p.m. when needed.
Be available to work at all TurnStyles store locations.
Be trained in all areas of store operations to support other store functions as needed.
Have a valid driver’s license and pass the pre-employment screening process.
Be able to multitask and quickly move between accepting and picking up donations, processing and pricing donations, merchandising, sales, cash-register operation, and customer service.
Demonstrate situational leadership with staff, volunteers, donors, and customers.
Be able to repeatedly lift up to 25 pounds, stand for long periods, and stoop, kneel, crouch, crawl, bend, squat, and stretch.
Be able to stand and exert well-paced mobility for up to 9 hours.

Nice To Haves

Associate’s or bachelor’s degree in business management, or equivalent.

Responsibilities

Oversee store operations, including donations, inventory processing, pricing, storage, sales, and other activities needed to meet program and revenue objectives.
Ensure customers receive superior service.
Orient staff and volunteers to CCNEK culture and TurnStyles.
Ensure merchandise is appropriate for store clientele, restocked daily, presentable, and properly priced.
Address and provide guidance on issues or concerns involving customers, volunteers, staff, and community partners.
Ensure special sales events are conducted at each store location.
Support the Director, TurnStyles Operation, with operational planning and budgeting.
Evaluate and support the development of staff and volunteer performance.
Manage conflict, complaints, and resolution processes.
Recruit, hire, train, and develop staff and volunteers to support effective merchandising, production, and guest service.
Promote a positive work environment.
Coordinate and collaborate with other CCNEK departments and programs, including volunteering in agency programs outside TurnStyles to learn about agency services.
Work with other CCNEK members to identify and establish synergies with related programs and services.
Develop working relationships with other program directors to support collaboration and enhance TurnStyles resources.
Support agency policies, goals, and objectives by setting aligned performance goals, facilitating communication about needs and solutions, and promoting self-development and professionalism.
Perform other duties as assigned.