Manager - Travel Insurance Product Management

American Express•New York, NY

8h•$89,250 - $150,250

About The Position

The Manager, Product Manager supports American Express’s U.S. Insurance Team and its goal of growing the insurance portfolio by maintaining and innovating the American Express® Travel Insurance product. The role covers portfolio health and management, including P&L performance, customer engagement, NPS, and complaint tracking; product strategy, including value proposition definition and product refresh; and management of external strategic partners. The U.S. Insurance Team manages no-additional-charge and fee-based products and services across Consumer, Small Business, and Corporate portfolios, totaling $170 million in revenue, with an ambition to double revenue by 2029. This role offers hands-on experience maintaining products and managing product strategy and strategic partner relationships. It requires close collaboration with internal and external partners to improve customer experience, meet business goals, and enhance claims and servicing.

Requirements

Bachelor’s degree and five years of work experience.
Strong customer mindset and demonstrated experience translating customer insights into action.
Superior relationship management, communication, and storytelling skills, with the ability to collaborate and influence.
Highly adaptable, with the ability to balance multiple priorities in a dynamic environment.
Solutions-oriented mindset and critical-thinking skills.
Deep curiosity, creative problem-solving ability, attention to detail, and a can-do attitude.
Role-model behavior and a passion for career development.
Eligibility to work in the United States without requiring American Express visa sponsorship.

Nice To Haves

Proficiency in understanding portfolio P&L.
Prior experience in the insurance field.

Responsibilities

Deliver product strategy and optimize performance by understanding key P&L drivers, including through customer research, usability studies, and market analysis.
Own the American Express® Travel Insurance P&L and revenue growth targets.
Drive the vision and development of products, features, and capabilities based on a strong understanding of the customer mindset.
Collaborate with internal and external partners to improve customer experience, deliver business goals, and enhance claims and servicing.
Ensure external partners meet strategic and operational deliverables.
Manage critical workstreams and project plans, overseeing timelines and progress toward target dates.
Identify operational issues and lead end-to-end remediation.
Develop and maintain external listening posts to capture customer and competitor perspectives.