Manager, Product Management

McDonald's Corporation • Chicago, IL

1d • $127,332 - $159,165

About The Position

McDonald’s is seeking a highly analytical, customer-focused Product Manager to own product performance and experience quality for Archy, its conversational ordering platform. The role owns Archy’s performance framework across Automation, Accuracy, Change at Cash, Uptime, CSAT, Crew Satisfaction, Order Time, and OEPE, and uses data, customer and crew feedback, and restaurant observations to determine where the experience is succeeding and where product improvements can have the greatest impact.

The position drives measurable improvements in Archy’s accuracy, reliability, customer experience, and restaurant performance. It partners across Engineering, vendor partners, Analytics, Operations, and other Product teams to investigate root causes, prioritize scalable improvements, and establish criteria for release quality and scaling readiness. The Product Manager serves as the Product point of contact for Archy performance and CX quality.

The expected salary range is $127,332 to $159,165 per year. The role is bonus-eligible and eligible for long-term incentives, including stock or other equity grants. Benefits include health and welfare coverage, including medical, prescription drug, mental health, dental, vision, and life insurance. McDonald’s also describes a broad range of benefits, including a sabbatical program, tuition assistance, and flexible work arrangements.

Requirements

• At least 5 years of Product Management experience.
• Strong analytical skills and experience using data to drive product decisions.
• Experience owning product KPIs and translating performance insights into product improvements.
• Strong customer and operational mindset, with the ability to connect product performance to real-world experiences.
• Experience working cross-functionally across Engineering, AI/ML, Analytics, Design, and Operations.
• Strong root-cause problem-solving and prioritization skills.

Nice To Haves

• Product Management experience in AI, digital commerce, customer experience, or operational products.
• Familiarity with conversational AI, LLMs, or AI-powered products.

Responsibilities

• Own Archy’s core performance KPIs and establish clear definitions, targets, and measurement.
• Monitor performance across stores, releases, dayparts, and customer journeys globally.
• Identify performance trends, outliers, and opportunities for improvement.
• Lead investigations into issues affecting Automation, Accuracy, Change at Cash, Uptime, CSAT, Crew Satisfaction, and Order Time.
• Partner with Engineering, vendor partners, Analytics, Operations, and other Product teams to identify root causes and drive resolution.
• Translate recurring issues into scalable product improvements.
• Define and continuously improve the quality of the end-to-end customer and crew experience.
• Use customer interactions, CSAT, Crew Satisfaction, session audits, and restaurant observations to identify experience gaps.
• Balance automation and accuracy with natural interactions and Speed of Service.
• Translate performance insights into a prioritized Product and Engineering backlog.
• Prioritize opportunities based on customer impact, restaurant impact, frequency, and KPI improvement.
• Ensure fixes address systemic issues rather than isolated symptoms.
• Define performance and quality criteria for releases and scaling.
• Identify regressions quickly and ensure learnings from live restaurants inform future releases.
• Serve as the Product point of contact for Archy performance and CX quality.

Benefits

• Comprehensive health insurance, including medical, prescription drug, mental health, dental, and vision coverage.
• Life insurance.
• Bonus eligibility based on individual and company performance.
• Long-term incentive eligibility, including stock or other equity grants.
• Sabbatical program.
• Tuition assistance.
• Flexible work arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed