Manager - Travel Insurance Product Management

American Express • New York, NY

21h

About The Position

The Manager, Product Manager supports American Express’s U.S. Insurance Team and its goal of growing the insurance portfolio. The team manages no-additional-charge and fee-based insurance products and services across Consumer, Small Business, and Corporate portfolios, totaling $170 million in revenue, with an objective to double revenue by 2029. This role focuses on the ongoing health and growth of the American Express Travel Insurance product through portfolio management, product strategy, and external partnership management.

The position includes owning the Travel Insurance P&L and revenue growth targets, optimizing product performance, defining value propositions, refreshing products, and developing products, features, and capabilities based on customer needs. The manager works with internal and external partners to improve the customer experience, meet business goals, and enhance claims and servicing. The role also oversees critical project workstreams and identifies and remediates operational issues using customer and competitor feedback.

Requirements

• Bachelor's degree and 5 years of work experience.
• Strong customer mindset and proven experience translating customer insights into action.
• Superior relationship management, communication, and storytelling skills, with demonstrated ability to collaborate and influence.
• Highly adaptable and able to balance multiple priorities in a dynamic environment.
• Solutions-oriented mindset and critical-thinking skills.
• Deep curiosity, creative problem-solving ability, strong attention to detail, and a can-do attitude.
• Passion for career development and ability to serve as a role model.
• Employment eligibility to work in the United States; American Express will not pursue visa sponsorship for these positions.

Nice To Haves

• Proficiency in understanding portfolio P&L.
• Prior experience in the insurance field.

Responsibilities

• Deliver product strategy and optimize performance by understanding key P&L drivers, including customer research, usability studies, and market analysis.
• Understand and own the American Express Travel Insurance P&L and revenue growth targets.
• Drive the vision and development of products, features, and capabilities based on an intimate knowledge of the customer mindset.
• Collaborate with internal and external partners to improve the customer experience, deliver on business goals, and enhance claims and servicing.
• Ensure external partners meet strategic and operational deliverables.
• Manage critical project workstreams and advance project plans toward targeted timeframes by overseeing timelines and activity progress.
• Identify operational issues and lead end-to-end remediation, developing and maintaining external listening posts to capture customer and competitor perspectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager