Manager- Store Operations
About The Position
The Operations Manager, Communications is a member of the Retail Operations team responsible for driving operational excellence, consistent execution, and field readiness across stores through effective communication. The role acts as a liaison between corporate partners and stores, ensuring operational strategies, business initiatives, and process changes are communicated effectively to deliver results. It partners with cross-functional leaders to translate business priorities into actionable processes, tools, and execution plans that support daily store operations. The manager identifies opportunities to improve efficiency, simplify processes, and enhance the experience for store associates and customers. The role monitors feedback, evaluates business impact, and drives continuous improvement to strengthen operational performance and field engagement. This position supports operational execution and communication of retail initiatives across the store fleet; develops deployment plans and readiness activities; monitors execution and compliance; collects and analyzes field feedback; governs operational communication channels and calendars; supports retail meetings and events; and contributes to testing and implementing operational programs and technology solutions.
Requirements
- At least 5 years of experience in Retail Operations, Field Leadership, Store Communications, Project Management, or a related area.
- Strong analytical ability to identify operational trends and opportunities.
- Excellent written and verbal communication skills.
- Advanced proficiency in Microsoft PowerPoint, Excel, Word, and collaboration tools.
- Ability to manage multiple priorities in a fast-paced retail environment.
- Experience influencing stakeholders across multiple organizational levels.
- Proven ability to balance strategic planning with tactical execution.
Nice To Haves
- Bachelor's degree or equivalent experience.
- Experience supporting field execution or store operations.
- Experience managing operational communications and change-management initiatives.
Responsibilities
- Support operational execution and deployment of retail initiatives, programs, and processes across stores through effective management of communication platforms and information.
- Implement operational communication strategies that improve understanding, execution, and store productivity.
- Partner with Retail Leadership, Asset Protection, Finance, HR, Learning, Customer Experience, Planning, Marketing, and Merchandising.
- Establish deployment plans, timelines, and readiness activities for new programs, tools, and operational changes.
- Monitor field execution and compliance metrics to assess initiative and communication effectiveness and eliminate inefficiencies.
- Collect and analyze feedback from stores and field leaders to improve operational processes, tools, communications, job aids, process guides, and resources.
- Govern operational communication channels and calendars, prioritizing content based on business impact.
- Support the planning and execution of retail meetings, leadership conferences, and operational events.
- Drive continuous improvement initiatives that enhance store productivity and associate and customer experiences.
- Support testing, pilots, and implementation of new operational programs and technology solutions.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Competitive bonus and/or commission plan may be offered as part of the total rewards package
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
