About The Position

The Manager, Sales Training designs, implements, and continuously improves the training and development strategy for Statewide Remodeling's In-Home Sales organization. The role ensures that new and existing Sales Consultants, Sales Managers, and Sales Leaders receive the knowledge, coaching, and resources needed to deliver strong customer experiences and achieve sales performance goals. Working closely with Sales Leadership, this position identifies performance gaps, reinforces best practices, improves closing effectiveness and average ticket size, shortens new-hire ramp-up time, and supports organizational growth through training programs. The role requires extensive travel to local markets throughout the Statewide Remodeling footprint, with travel of up to 60%.

Requirements

  • Bachelor's degree or equivalent experience.
  • At least 5 years of successful residential in-home sales experience.
  • At least 3 years of sales training, coaching, or leadership experience.
  • Experience designing and facilitating adult learning programs.
  • Strong presentation and facilitation skills.
  • Experience analyzing sales metrics and performance data.
  • Ability to travel up to 60% to local markets throughout the Statewide Remodeling footprint.

Nice To Haves

  • Experience with Salesforce or similar CRM systems.
  • Instructional design experience.
  • Professional training certification (ATD, CPTD, etc.) is strongly preferred.

Responsibilities

  • Enhance and execute a sales training strategy aligned with company objectives.
  • Design and maintain onboarding, advanced skill-building, and certification programs for Sales Consultants.
  • Create and update training materials, including playbooks, product guides, role-plays, videos, assessments, and manager coaching guides, for in-person, virtual, and self-paced learning.
  • Facilitate new-hire sales onboarding covering products, the sales process, financing, CRM, compliance, and customer experience.
  • Assess new-hire readiness before independent selling and provide coaching through the first 90 days.
  • Travel to local markets for ride-alongs and in-home appointment observations.
  • Coach Sales Consultants on needs assessment, product presentation, objection handling, closing, financing conversations, and customer communication.
  • Share coaching observations and skill-building recommendations with Sales Managers.
  • Partner with Sales Leadership, Sales Managers, Recruiting, Marketing, and Operations to improve close rates, revenue per lead, average contract value, financing penetration, and customer satisfaction.
  • Analyze sales metrics to identify skill gaps and build targeted training.
  • Recommend training priorities, new-product launch training, and process improvements.
  • Measure training effectiveness using sales data and participant feedback.
  • Stay current on adult learning methods, home improvement sales best practices, and training technology.
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