Manager, Sales & Delivery - West Palm Beach Showroom

Rivian•West Palm Beach, FL

1d•Onsite

About The Position

Rivian is seeking a dynamic, results-oriented Sales and Delivery Manager to lead its field team and oversee sales and delivery operations at the assigned location. The role owns the customer journey from initial engagement through vehicle delivery, including sales execution, logistics, and last-mile delivery. The manager drives accountability and performance against daily, weekly, monthly, quarterly, and yearly metrics, while building a productive environment where customers have memorable experiences, employees are motivated, and the business thrives. The successful candidate takes a customer-first approach, pursues competitive sales results, and responds flexibly to ambiguity and unexpected challenges. The position also collaborates across functions to deliver local activations, strengthen community presence, and improve processes through data-driven insights. The manager leads by example, cultivates team culture, and delivers measurable results aligned with Rivian’s mission and values. The role is based at the West Palm Beach showroom at 729 S Rosemary Avenue, West Palm Beach, Florida. The salary range for Florida applicants is $85,000–$101,000. The successful candidate may be eligible for sales variable compensation and equity awards. Rivian offers benefits to eligible full-time and part-time employees, including paid vacation, paid sick leave, life, medical, dental, vision, short- and long-term disability insurance, a 401(k) plan, and an Employee Stock Purchase Program, subject to eligibility requirements.

Requirements

At least 5 years of field sales experience and at least 2 years of field leadership experience; multi-unit management experience preferred.
Bachelor’s degree or equivalent relevant work experience.
Ability to work a flexible schedule, including nights, weekends, and/or holidays, and willingness to travel up to 75% based on business needs.
Extensive experience with P&L, POS, and CRM software.
Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management.
Comfort operating large, high-performance vehicles and conducting customer demo drives.
Valid driver’s license in the state of residence where the employee will operate a vehicle, or in the state of daily commute, and an exceptional driving record. If the license is not in the appropriate state, the candidate must be eligible to obtain one within the first 60 days of employment.
No drug- or alcohol-related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; and no driving-related license suspension or revocation within a 3–5-year period. The role is subject to continuous Motor Vehicle Record monitoring.
Ability to obtain and maintain local sales licenses if applicable in the state.
Excellent written and verbal English skills; additional languages are a plus.
Strong analytical skills and proficiency in using sales data and metrics.
Results-driven approach focused on achieving and exceeding sales targets.
Strong commitment to elevating customer experience and delighting customers and the community.
Entrepreneurial, resourceful approach to solving problems and overcoming challenges creatively.
Ability to build and maintain relationships, gain cooperation, collaborate to achieve results, and manage multiple projects in a fast-paced, high-growth environment.
Strong verbal and written communication skills.
Skilled use of project-management tools and experience preparing memos and presentations; familiarity with Confluence, Smartsheet, and MS Office or Google Suite.
Willingness to work in a full-service retail location or service center, outdoors, and operate vehicles in unpredictable weather.
Ability to perform physical tasks that may include sitting for 2 or more hours at a time; standing for 8 or more hours a day; walking, bending, kneeling, lying down, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 pounds.
Frequent hand use for grasping and using tools, entering data, writing communications, and calling customers or internal partners.
Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics.

Nice To Haves

Retail, sales, hospitality, or similar industry experience.
Experience in a direct-to-consumer business model and/or commission-based sales organization.
Strong understanding of the electric vehicle industry, including market dynamics, customer needs, and regulatory considerations.
Multi-unit management experience.
Additional language skills.

Responsibilities

Ensure a best-in-class customer experience across the region that is authentic, engaging, educational, and aligned with Rivian’s values and culture.
Drive sales performance and execute strategic initiatives at assigned locations to achieve revenue targets and market-share growth.
Own, track, and deliver on KPIs; align the team with company-wide strategic objectives and drive location and employee performance.
Oversee flawless execution of every stage of vehicle delivery, including vehicle preparation, customer paperwork, logistics coordination, and final handoff.
Partner with Service, Vehicle Operations, and other departments to analyze operations and processes and recommend changes that improve efficiency and reduce operating expenses.
Optimize staffing to match customer demand by designing efficient schedules and shift patterns.
Collaborate across functions to plan and execute activations, events, and strategies that drive brand awareness, traffic, product education, lead and demand generation, retention, and conversion.
Manage operations in line with the financial plan, including revenue, payroll budget, and overall store P&L.
Ensure accurate document execution to prevent errors and safeguard revenue.
Maintain compliance with local, state, and federal regulations and Rivian policies and procedures.
Take on additional projects, duties, and assignments as required or requested by leadership.