Sales Advisor IV - West Palm Beach Showroom

Rivian • West Palm Beach, FL

2d • Onsite

About The Position

As a Sales Advisor IV, you will be an integral member of Rivian’s field sales organization, building relationships with prospective customers and expanding the Rivian community. You will manage the customer relationship from lead qualification to close and provide a personalized purchase experience through in-person interactions, demo drives, phone, text, and email. The role calls for passion for the Rivian brand and a commitment to fostering a competitive sales culture.

The successful candidate takes a customer-first approach, thrives in ambiguous and changing environments, and uses a flexible, solution-oriented mindset. The role focuses on creating memorable experiences that build brand loyalty and customer satisfaction while driving sales conversion. It also includes helping operate the showroom, supporting team members, resolving escalations, and communicating business trends and customer feedback to leadership.

The position requires work in a full-service retail location or service center and may involve outdoor work and operating vehicles in unpredictable weather. The schedule must be flexible to support customers on nights, weekends, and/or holidays, with travel as needed for events and new market launches.

Requirements

• At least 21 years of age.
• High school diploma, GED, or another recognized high school equivalency credential.
• Proven success in a high-velocity, commission-based sales cycle, from prospecting through closing.
• Experience succeeding in a fast-paced, dynamic startup environment with continuous iteration and change.
• Experience using CRM systems; Salesforce is preferred.
• Strong written and verbal communication and collaboration skills.
• Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
• Ability and willingness to travel as needed for events, new market launches, and other support.
• Working knowledge of Microsoft programs (Word, Excel, PowerPoint, Teams) or Google Workspace, and ability to learn new tools quickly.
• Comfort operating large, high-performance vehicles and conducting customer demo drives.
• Ability to work effectively both independently and as part of a team.
• Valid driver’s license in the state or province of residence, or in a state where commuting daily to and from work. Must have no drug- or alcohol-related driving incidents in the last three years, no more than one serious moving violation in the last three years, and no driving-related license suspension or revocation within the stated three-to-five-year period. Subject to continuous motor vehicle record monitoring.
• Ability to obtain and maintain local sales licenses if applicable.
• Willingness to work in a full-service retail location or service center, outdoors, and operate vehicles in unpredictable weather.
• Ability to perform physical tasks that may include sitting for up to two or more hours at a time; standing for up to eight or more hours a day; walking, bending, kneeling, lying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 pounds.
• Frequent use of hands for grasping, using tools, entering data, writing communications, and calling customers or internal partners.
• Strong understanding of written and spoken English, and ability to read and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.
• Energetic, enthusiastic, and engaging customer interaction style.
• Ability to understand and articulate concepts in technology and automotive fields.
• Resilience and ability to overcome objections through active listening and critical thinking.
• Ability to multitask while maintaining exceptional work quality.
• Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
• Commitment to elevating the customer experience and delighting and engaging the Rivian community.

Nice To Haves

• Four or more years of experience in sales, retail, hospitality, or similar fields.
• Experience with top-tier or premium brands, direct-to-consumer models, commission-based environments, or automotive sales.
• Additional language skills.

Responsibilities

• Achieve or exceed monthly and quarterly sales targets and key performance indicators, including demo drive volume, pipeline management, conversion, trade-ins, financial solutions, customer satisfaction, and NPS.
• Ensure the customer experience at assigned locations is authentic, engaging, educational, and aligned with Rivian’s values and culture.
• Engage and qualify customers, identify their needs, and create personalized experiences that drive conversion and satisfaction.
• Maintain and share in-depth knowledge of Rivian products, services, features, benefits, and community stories.
• Build and manage a healthy sales pipeline through responsive service and positive, long-term customer relationships.
• Support customers through order confirmation and each stage of the sales process to increase conversion, satisfaction, repeat business, and referrals.
• Host and support retail activations and experiential events to generate demand and connect with the Rivian community.
• Solicit and study customer feedback to identify pain points and opportunities for improvement.
• Stay informed about automotive and EV competitors and trends, build product value, and address purchase objections.
• Share successful strategies, best practices, and feedback with teammates to foster a culture of learning and collaboration.
• Perform keyholder opening and closing duties, follow policies and procedures, complete operational checklists, lead team huddles, and write daily business recaps.
• Support and motivate team members by providing direction and feedback.
• Resolve customer escalations in the moment and promptly refer outstanding issues to appropriate teams.
• Communicate business trends and data to leadership, including recommendations about opportunities.
• Monitor customer sentiment and service quality, and coach for exceptional performance.
• Take on additional projects, duties, and assignments as required or requested by sales leadership.

Benefits

• Paid vacation
• Paid sick leave
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees
• Access to Rivian’s 401(k) Plan, subject to eligibility requirements
• Access to Rivian’s Employee Stock Purchase Program, subject to eligibility requirements
• Potential eligibility for an annual performance bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED