Sales Advisor IV - Stanford Showroom

Rivian•Palo Alto, CA

1d•Onsite

About The Position

As a Sales Advisor IV, you will be an integral member of Rivian’s field sales organization, building relationships with prospective customers and expanding the Rivian community. You will manage the customer relationship from lead qualification through closing, providing a personalized purchase experience through in-person interactions, demo drives, phone, text, and email. The role calls for passion for the Rivian brand and a desire to foster a competitive sales culture. Success requires a customer-first approach, comfort with ambiguity and unexpected challenges, and a flexible, solution-oriented mindset. The ideal candidate is self-motivated and results-driven, creating memorable experiences that support brand loyalty, customer satisfaction, and conversion. The position is based at the Stanford Showroom in Palo Alto, California. The showroom is open Monday through Saturday from 10:00 a.m. to 7:00 p.m. and Sunday from 11:00 a.m. to 6:00 p.m. The schedule is five days per week with eight-hour shifts. The role includes keyholder opening and closing duties, customer events, and support for teammates and showroom operations. Employees must be willing to work outdoors and operate vehicles in unpredictable weather, travel as needed, and work a flexible schedule that may include nights, weekends, or holidays. The posted salary range for Bay Area applicants is $43,500 to $57,670, with eligibility for uncapped commission subject to the plan’s terms and conditions. Rivian offers a benefits package to eligible full-time and part-time employees, including paid vacation, paid sick leave, and insurance benefits.

Requirements

At least 21 years of age.
High school diploma, GED, or another recognized high school equivalency credential.
Proven track record in a high-velocity, commission-based sales cycle, from prospecting through closing.
Experience succeeding in a fast-paced, dynamic startup environment with continuous iteration and change.
Strong written and verbal communication and collaboration skills.
Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
Ability and willingness to travel as needed for events, new market launches, and other support.
Working knowledge of Microsoft Word, Excel, PowerPoint, and Teams, or Google Workspace, and ability to learn new tools quickly.
Comfort operating large, high-performance vehicles and conducting customer demo drives.
Ability to work effectively both independently and as part of a team.
Valid driver’s license in the state or province of residence, or the state of daily commute; no drug- or alcohol-related driving incidents in the past three years; no more than one serious moving violation in the past three years; and no driving-related license suspension or revocation within the stated three-to-five-year period. The role is subject to continuous motor vehicle record monitoring.
Ability to obtain and maintain local sales licenses where applicable.
Willingness to work in a full-service retail location or service center, outdoors, and while operating vehicles in unpredictable weather.
Ability to perform physical tasks that may include sitting for two or more hours at a time; standing for up to eight or more hours a day; walking, bending, kneeling, lying down, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 pounds.
Frequent use of hands for grasping, using tools, entering data, writing communications, and calling customers or internal partners.
Strong understanding of written and spoken English, and ability to read and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.
Energetic, enthusiastic, and engaging customer interaction style.
Ability to understand and articulate concepts in technology and automotive fields.
Resilience and ability to overcome objections using active listening and critical thinking.
Ability to multitask while maintaining exceptional work quality.
Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
Commitment to elevating the customer experience and delighting and engaging the Rivian community.

Nice To Haves

Four or more years of experience in sales, retail, hospitality, or similar fields is preferred.
Experience with top-tier or premium brands, direct-to-consumer models, commission-based environments, or automotive sales is a plus.
Experience with CRM systems; Salesforce is preferred.
Additional language skills are a plus.

Responsibilities

Achieve or exceed monthly and quarterly sales targets and key performance indicators, including demo drive volume, pipeline management, conversion, trade-ins, financial solutions, customer satisfaction, and NPS.
Deliver an authentic, engaging, educational, best-in-class customer experience aligned with Rivian’s values and culture.
Engage and qualify prospective customers, identify their needs, and create personalized experiences that support conversion and satisfaction.
Maintain and share detailed knowledge of Rivian products, services, features, benefits, and community stories.
Build and manage a healthy sales pipeline through responsive service and long-term customer relationships.
Support customers through order confirmation and each stage of the sales process to drive conversion, satisfaction, repeat business, and referrals.
Host and support retail activations and experiential events to generate demand and connect with the Rivian community.
Gather and study customer feedback to identify pain points and opportunities for improvement.
Stay informed about automotive and electric-vehicle competitors and trends; build product value and address purchase objections.
Share successful strategies, best practices, and feedback with teammates to support a learning-oriented team culture.
Perform keyholder opening and closing duties, complete operational checklists, lead team huddles, write daily business recaps, and ensure policies and procedures are followed.
Support and motivate teammates by providing clear direction and feedback.
Resolve customer escalations promptly and refer outstanding issues to the appropriate teams.
Communicate business trends and data to leadership, with recommendations on opportunities.
Monitor customer sentiment and service quality, and coach for exceptional performance.
Complete additional projects, duties, and assignments as required or requested by sales leadership.