Manager, Revenue Programs

NRG Energy•Lehi, UT

18d

About The Position

The Manager, Revenue Programs executes and scales Field Operations revenue initiatives, with primary ownership of performance improvement within the Smart Home Expert (SHX) program and other Field-driven revenue streams. This role leads Revenue Program Managers and ensures revenue strategies are translated into measurable field execution. In close partnership with the Senior Manager Field Operations Revenue, the Manager focuses on operational rigor, program performance, and field adoption.

Responsibilities

Lead and develop Revenue Program Managers responsible for day-to-day execution of the SHX program.
Improve SHX production, conversion, and overall revenue impact.
Ensure operational consistency across markets, including scheduling alignment, coaching effectiveness, onboarding quality, and field adoption.
Identify structural gaps in program mechanics and implement improvements that increase Expert success and retention.
Support the evolution of SHX into a scalable, durable revenue channel.
Translate revenue strategies developed in partnership with the Senior Manager into executable field plans.
Partner with Field leaders to improve revenue categories such as referrals, standalone RMR, insurance, solar, and VPP.
Deploy targeted interventions in underperforming markets, leaders, or segments.
Ensure revenue initiatives are operationally realistic and aligned with field workflows.
Partner with Field leadership to implement interventions and track their effectiveness.
Maintain feedback loops between field execution and revenue strategy.
Set clear expectations, performance standards, and operating cadence for the team.
Coach team members on revenue effectiveness, field credibility, and stakeholder influence.
Ensure the team operates with discipline, urgency, and ownership.
Collaborate with Enablement, Scheduling, Technology, Workforce Planning, and Finance to remove execution barriers.
Support rollout and adoption of new revenue initiatives within Field Ops.
Ensure process improvements are sustainable and scalable.