Manager, Retail

Pyramid Global Hospitality•Oklahoma City, OK

21d

About The Position

The OKANA Candy Co. Manager leads all operations of a sweets and ice cream shop offering candy creations and specialty craft ice creams. The manager is responsible for creating exceptional guest experiences, maximizing profitability, maintaining product quality, and upholding brand standards while fostering a fun, nostalgic environment for guests of all ages. The role oversees day-to-day operations, inventory, and team performance. The position requires leadership of shop operations, including staffing, purchasing, merchandising, financial performance, guest service, and compliance with resort and regulatory policies. The manager works hands-on with team members during peak periods and collaborates with resort leadership on marketing, promotions, and guest experience initiatives.

Requirements

At least 3 years of retail or food and beverage management experience.
Strong leadership and team development skills.
Ability to manage budgets, control costs, and achieve revenue goals.
Excellent guest service and communication skills.
Knowledge of food safety, sanitation, and health compliance standards.
Flexible schedule availability, including evenings, weekends, and holidays.

Nice To Haves

Specialty shop or confectionery experience.

Responsibilities

Oversee daily OKANA Candy Co. operations, including opening and closing, staffing, inventory, and cash handling.
Develop and maintain merchandising standards that showcase product variety and seasonal promotions.
Monitor inventory, manage vendor relationships, and coordinate purchasing.
Ensure compliance with health, safety, and sanitation regulations.
Analyze sales data, control labor and cost of goods, and meet financial targets.
Provide hands-on leadership and support to team members during peak hours.
Collaborate with resort leadership on marketing, promotions, and guest experience initiatives.
Recruit, train, coach, and evaluate team members.
Maintain cleanliness, product freshness, and health and safety standards.
Manage budgets, track sales, control costs, and implement strategies to achieve revenue and profitability targets.