Manager, Restaurant Technology (Arby's, Back Office)

Inspire•Atlanta, GA

22d

About The Position

The Manager, Restaurant Technology (Arby's, Back Office) serves as a bridge between brand technology, product teams, franchisees, and external technology partners. The role ensures reliable, scalable, guest-centric restaurant technology across a geographically dispersed restaurant footprint, with emphasis on stability, performance, and continuous improvement. It gathers and synthesizes feedback from field teams, franchisees, and vendors to inform enhancements to restaurant operations and the guest experience. In a large enterprise environment, the manager leads and develops cross-functional teams while managing vendor relationships, operational processes, and service delivery against performance objectives. The role requires analytical, communication, and leadership skills to influence stakeholders and resolve issues affecting cost, uptime, and execution. Success is measured by operational discipline, scalable growth, accountability, and continuous process improvement across restaurant technology operations.

Requirements

General knowledge and technical understanding of cloud environments, APIs, and system integrations.
Strong decision-making and negotiation skills.
Ability to identify gaps and develop innovative ideas that grow market share and improve the guest experience.
Ability to lead a team with a positive attitude.
Working knowledge of restaurant-industry technology vendors and existing relationships with them.
Strong analytical skills, including the ability to interpret franchisee and end-user business needs.
Demonstrated ability to work in a matrix environment.
Working knowledge of collaborative product management tools such as JIRA, Confluence, SharePoint, or Smartsheet.
Familiarity with third-party delivery systems, applications, and tools from leading providers.
Strong knowledge of industry tools and ability to deliver agentic solutions to manual processes.
Confidence presenting to small and medium-sized groups in person and by video conference.
Ability to meet deadlines and make sound decisions based on data and stakeholder feedback.
Expertise in Microsoft Office Suite, including Excel, Outlook, PowerPoint, and Word.
Ability to analyze problems and escalate issues promptly for quick resolution.

Responsibilities

Develop, coach, and manage day-to-day operational objectives for supervised Arby's team members, supporting strong performance.
Directly supervise individual contributors on the Arby's Back Office team in accordance with established policies and management guidance, while also performing some of their work.
Identify one or two manual processes each year that can be replaced or augmented by AI.
Explain policies, practices, and procedures within areas of responsibility, and recommend improvements or changes.
Analyze a variety of factors, follow operational processes and policies, and develop and manage initiatives that deliver tactical results.
Translate functional plans into operational processes and guide execution; solve problems of minor complexity.
Make decisions that directly affect results and potential costs.
Communicate with customers, supervisors, team members, and peer professionals, and present results and recommendations effectively.
Manage a discipline within a department and oversee supervisors and/or professionals.
Promote continual process improvement and secure, scalable solutions, including the use of AI and other industry technology.
Lead and support change initiatives to encourage successful, sustained adoption; serve as a change agent.
Oversee vendor operations and contract performance, including service delivery, issue resolution, compliance, cost controls, and risk management.
Oversee budget execution and financial controls for assigned cost centers; support business case development and monitor capital and operating expenditures for fiscal discipline and alignment with approved plans.
Build partnerships with brand marketing, operations, and shared services teams; create assignments and runbooks that align with brand best practices and Back Office platform capabilities; help develop technology-based solutions for brand needs.
Demonstrate operational understanding of Back Office System (BOS) hardware, software, and integrations, including reporting, payroll, POS, inventory, and tablets.