Back Office Coordinator

Methodist Health System•Dallas, TX

About The Position

The Back Office Coordinator assists the Office Manager with operational and management duties for facilities with five or more physicians. The role provides lead support to back-office staff to promote efficient patient flow, excellent customer service, high-quality patient care, staff cooperation, and clinic cohesion. The coordinator also performs Medical Assistant duties as needed and supports clinical compliance, staff training, equipment and supply upkeep, and office projects.

Requirements

Strong communication skills, with consistent use of judgment and discretion.
At least two years of experience in a medical-setting back office or two years of nursing experience.

Responsibilities

Maintain strict confidentiality and perform Medical Assistant duties as required.
Assist the Office Manager in developing and implementing clinical policies and procedures.
Inform the Office Manager of facility problems and concerns and participate in problem solving.
Advise and delegate duties to back-office staff members as assigned.
Monitor nursing staff education certifications to ensure legislative compliance.
Manage pharmaceutical handling system upgrades and compliance.
Schedule monthly back-office staff meetings.
Assist with diagnostic and procedural coding problems.
Attend meetings and perform other duties assigned by the Office Manager.
Assist with care and upkeep of department equipment and supplies, including calibration and record keeping in accordance with current policies and procedures.
Complete projects assigned by the Office Manager in a timely and effective manner.
Participate in applicant interviews and provide information to the Office Manager for hiring decisions and employee performance evaluations.
Train Medical Assistants and others, serve as a resource to clinical staff, and maintain training and orientation materials.
Participate in continuing education and other activities to maintain professional competence.
Perform lead duties for back-office staff to support optimal patient flow and excellent customer service in accordance with company policies, practices, and procedures.
Work with staff to foster teamwork, high-quality patient care, and staff cooperation.
Support clinic efficiency and cohesion.
Follow established policies and procedures.