Back Office Supervisor

MARYLAND PRIMARY CARE PHYSICIANS LLC•Bowie, MD

2d•$24 - $29

About The Position

The Back Office Supervisor directs, supervises, and coordinates back office staff while assisting with primary health care delivery and patient care management. The role performs patient care activities in support of physicians and mid-level providers, carries out all back office duties with little or no supervision, and assists front office personnel as needed. The position reports to the Practice Manager and supervises back office staff.

Requirements

Certificate in Medical Assisting.
One to three years of related experience in a clinical environment.
Valid certificate.
MMR and flu vaccination, unless approved for a medical or religious exemption.
PPD required.
Background and drug screening required.

Responsibilities

Direct, supervise, and coordinate the activities of back office staff.
Perform general patient care duties, including administering prescribed medications, injections and immunizations, phlebotomy, and dressing changes under a physician’s direction.
Maintain knowledge of the proper use of medical equipment and supplies required for back office functions.
Ensure maintenance of patient medical records and use the company’s Electronic Medical Records system.
Perform patient telephone triage, assess needs, and coordinate with medical staff.
Identify and recommend solutions to support smooth operation of the back office and its staff.
Implement and maintain programs such as OSHA and HIPAA.
Order medical supplies, including injections, within budget.
Assist with the selection, training, and orientation of back office staff.
Assign duties, provide guidance and counsel, and deliver in-service education to staff.
Attend required meetings.
Assist the Practice Manager with performance reviews and disciplinary actions.
Maintain excellent customer service in dealings with patients, coworkers, and the public.
Maintain patient confidentiality.
Assist front office personnel as required and perform related work and other duties as required.