Back Office Technician

Acuity Eye Group•La Mesa, CA

1d•Onsite

About The Position

The Back Office Technician performs patient care, office, and laboratory duties, prepares patients for examination, and assists optical professionals in providing eye treatment. The role supports a professional, comfortable patient environment and contributes to accurate documentation, patient education, and clinic workflow. Employees must comply with applicable regulations and company policies and must not engage in activities prohibited by law as the practice of ophthalmology or interfere with the clinician-patient relationship. Clinicians retain sole responsibility for professional services provided to patients. This is primarily an office-based role with travel between offices or clinics as assigned. In some clinics, the technician may be required to drive patients in a company-provided vehicle. The work environment has controlled temperatures, limited direct exposure to hazardous physical substances, and usually low-to-moderate noise. The role involves sitting, standing, walking, handling, reaching, seeing, talking, and hearing; occasionally stooping, kneeling, bending, or crouching; and frequently lifting or carrying materials typically weighing less than 20 pounds.

Requirements

High school education, GED, or equivalent.
Valid driver’s license and automobile insurance.
Ability to travel to other clinics as assigned.
Team-oriented approach and excellent oral and written communication and interpersonal skills.
Knowledge of and ability to use Microsoft Word, Excel, and standard office equipment.
Ability to respond to common inquiries from customers, staff, vendors, or other community members.
Ability to draw valid conclusions, use sound judgment, and make decisions under pressure.
Ability to interpret and apply policies and procedures.
Professional and respectful conduct toward others.
Detail-oriented, organized, process-focused, customer-service-focused, self-motivated, proactive, and able to solve problems.
Ability to make timely and accurate decisions based on available information, which may be vague or limited.
Ability to multitask effectively and work in a fast-paced, sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction and contribute to clinic success.

Nice To Haves

Experience in the ophthalmic or optometric industry.
Experience as a Back Office Technician.
Certified Ophthalmic Technician certification (preferred).
Certified Ophthalmic Assistant certification (preferred).
A valid driver’s license may be required depending on clinic location.

Responsibilities

Create a positive and professional environment where patients feel comfortable; prepare patients for treatment and assist doctors.
Collect and document the patient’s chief complaint; verify ocular and medical history; document medications; and obtain patient consents, ensuring patients read and sign them.
Perform refractions and basic visual acuity assessments; conduct intraocular pressure tests using a Tonopen; take fundus photographs; and administer visual field tests.
Perform fluorescein angiogram and indocyanine green angiography procedures.
Administer topical ophthalmic and dilation medications to patients.
Maintain clean, sterile, and stocked examination rooms.
Provide written instructions or patient education materials and ensure patients understand the instructions.
Accurately document and summarize ocular examinations while maintaining patient flow and communicating appointment status.
File patient forms and update information in the CareCoud/EMR system.
Drive patients in a company-provided vehicle when required at certain clinics.
Maintain a professional appearance and demeanor in accordance with company policies.
Keep commitments and inform the direct supervisor about work progress, timetables, and issues.
Comply with applicable state, federal, and other regulations and company policies and practices.
Perform other duties assigned by management.