Back Office Technician

Acuity Eye Group•La Mesa, CA

17h•$23 - $25•Onsite

About The Position

The Back Office Technician performs a variety of patient care, office, and laboratory duties. The position prepares patients for examination and assists optical professionals in providing treatment to the eyes. The employee helps maintain a positive, professional environment, supports patient flow and communication, and documents ocular examination information. Duties may include driving patients in a company-provided vehicle at some clinics and traveling between offices as assigned. The work is primarily in an office with controlled temperature conditions, limited direct exposure to hazardous physical substances, and usually low to moderate noise. The role involves frequent interaction with patients and clinic staff, use of standard office equipment, and compliance with applicable regulations and company policies. The employee must not engage in activities prohibited by law as the practice of ophthalmology or interfere with the clinician-patient relationship; clinicians retain sole responsibility for professional services provided to patients.

Requirements

High school education, GED, or equivalent.
Ability to travel to other clinics as assigned.
Teamwork and strong oral and written communication and interpersonal skills.
Knowledge of and ability to use Microsoft Word, Excel, and standard office equipment.
Ability to respond to common inquiries from customers, staff, vendors, and community members.
Ability to draw valid conclusions, exercise sound judgment, and make decisions under pressure.
Ability to interpret and apply policies and procedures.
Professional and respectful conduct toward others.
Detail orientation, organization, process focus, problem-solving skills, self-motivation, proactivity, and customer-service focus.
Ability to make timely and accurate decisions using available information, which may be vague or limited.
Ability to multitask effectively and work in a fast-paced, sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction and contribute to clinic success.
Ability to sit, stand, walk, handle or feel, reach with hands and arms, see, talk, and hear.
Ability to frequently lift or carry reports, records, and other materials typically weighing less than 20 pounds.
Ability to occasionally stoop, kneel, bend, or crouch.
Finger dexterity to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.
A valid driver’s license and automobile insurance are required; the license may depend on clinic location.

Nice To Haves

Experience in the ophthalmic or optometric industry.
Experience as a Back Office Technician.
Certified Ophthalmic Technician certification.
Certified Ophthalmic Assistant certification.

Responsibilities

Create a positive and professional environment, prepare patients for treatment, and assist doctors.
Collect and document patients’ chief complaints.
Verify patients’ ocular and medical histories and document medications they are taking.
Obtain patient consents and ensure patients read and sign them.
Perform refractions and basic visual acuity assessments.
Perform intraocular pressure tests using a Tonopen unit.
Take fundus photographs and administer visual field tests.
Perform fluorescein angiogram and indocyanine green angiography procedures.
Administer topical ophthalmic and dilation medications.
Maintain clean, sterile, and stocked examination rooms.
Provide written instructions or patient education materials and ensure patients understand them.
Document and summarize ocular examinations accurately while maintaining patient flow and communicating appointment status.
File patient forms and update information in the CareCloud/EMR system.
Drive patients in a company-provided vehicle where required by the clinic.
Maintain a professional appearance and demeanor in accordance with company policies.
Keep commitments and inform the direct supervisor about work progress, timetables, and issues.
Comply with applicable state, federal, and other regulations and company policies.
Travel between offices or to other clinics as assigned.
Perform other duties as assigned by management.