Back Office Technician - Floater (Bilingual Preferred)

Acuity Eye Group•Garden Grove, CA

3d•$23 - $25

About The Position

The Back Office Technician performs a variety of patient care, office, and laboratory duties. The technician prepares patients for examination and assists optical professionals in providing eye treatment. The role supports patient comfort, accurate clinical documentation, patient flow, and a clean, stocked examination environment. The position must comply with applicable state and federal regulations and company policies, and must not engage in activities prohibited as the practice of ophthalmology or interfere with the clinician-patient relationship. Clinicians retain sole responsibility for professional services provided to patients. This is primarily an office-based role with travel between offices and, in some clinics, driving patients in a company-provided vehicle. The environment is temperature controlled, with limited direct exposure to hazardous physical substances and usually low to moderate noise. The role involves sitting, standing, walking, handling and reaching, communicating, seeing and hearing; occasional lifting or carrying of materials typically weighing less than 20 pounds; occasional stooping, kneeling, bending, or crouching; and keyboard and standard office equipment use.

Requirements

High school education, GED, or equivalent.
Valid driver's license and automobile insurance; a valid driver's license may be required depending on clinic location.
Ability to travel to other clinics as assigned.
Team-oriented approach and excellent oral and written communication and interpersonal skills.
Knowledge of and ability to use Word, Excel, and standard office equipment.
Ability to respond to inquiries from customers, staff, vendors, and community members.
Sound judgment, ability to draw valid conclusions, and ability to make decisions under pressure.
Ability to interpret and apply policies and procedures.
Professional and respectful conduct.
Detail-oriented, organized, process-focused, proactive, self-motivated, customer-service-focused, and able to solve problems.
Ability to make timely and accurate decisions using information that may be vague or limited.
Ability to multitask and work in a fast-paced, sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction and contribute to clinic success.
Ability to sit, stand, walk, handle or feel, reach, see, talk, and hear; frequently lift or carry materials typically weighing less than 20 pounds; occasionally stoop, kneel, bend, or crouch; and use finger dexterity with a keyboard, calculator, and standard office equipment.

Nice To Haves

Experience in the ophthalmic or optometric industry.
Experience as a Back Office Technician.
Certified Ophthalmic Technician certification.
Certified Ophthalmic Assistant certification.

Responsibilities

Create a positive, professional environment where patients feel comfortable; prepare patients for treatment and assist doctors.
Collect and document the patient's chief complaint; verify ocular and medical history and document medications.
Obtain patient consents and ensure patients read and sign them.
Perform refractions and basic visual acuity assessments.
Perform intraocular pressure tests using a Tonopen unit and take fundus photographs.
Administer visual field tests, fluorescein angiography procedures, and indocyanine green angiography procedures.
Administer topical ophthalmic and dilation medications.
Maintain clean, sterile, and stocked examination rooms.
Provide written instructions or patient education materials and ensure patients understand them.
Accurately document and summarize ocular examinations while maintaining patient flow and communicating appointment status.
File patient forms and update information in the CareCoud/EMR system.
Drive patients in a company-provided vehicle when required at some clinics.
Maintain a professional appearance and demeanor in accordance with company policies.
Keep commitments and inform the direct supervisor about work progress, timelines, and issues.
Comply with applicable state, federal, and other regulations, including OSHA, WC, HIPAA, ADA, FEHA, DOL, and HR policies and practices.
Perform other duties assigned by management.