Back Office Technician (FLOATER)

Acuity Eye Group•Brawley, CA

10d•$23 - $25

About The Position

The Back Office Technician (Floater) performs patient care, office, and laboratory duties and regularly travels to multiple clinics within an assigned region. The technician prepares patients for examination and assists optical professionals in providing eye care and treatment. The role supports a comfortable, professional patient environment, accurate examination documentation, patient education, and steady clinic flow. In some clinics, the technician may drive patients in a company-provided vehicle. This is primarily an office-based position with controlled temperatures, limited direct exposure to hazardous physical substances, and usually low-to-moderate noise. The employee travels between offices and regularly sits, stands, walks, handles or feels objects, reaches, sees, talks, and hears. The role frequently involves lifting or carrying materials typically weighing less than 20 pounds and occasionally requires stooping, kneeling, bending, or crouching. Finger dexterity is needed to use a computer keyboard, calculator, and other standard office equipment. The employee must comply with applicable regulations and company policies and must not engage in activities that constitute the practice of ophthalmology where prohibited by law or interfere with the clinician-patient relationship. Clinicians retain sole responsibility for professional services provided to patients.

Requirements

High school education, GED, or equivalent.
Valid driver’s license and automobile insurance.
Ability to travel regularly to multiple clinics within the assigned region.
Excellent oral and written communication and interpersonal skills, and the ability to contribute as a team player.
Knowledge of and ability to use Word, Excel, and standard office equipment.
Ability to respond to common inquiries from customers, staff, vendors, or other community members.
Ability to draw valid conclusions, exercise sound judgment, and make decisions under pressure.
Ability to interpret and apply policies and procedures.
Professional and respectful conduct in interactions with others.
Detail-oriented, organized, process-focused, proactive, self-motivated, and customer-service-focused approach, with problem-solving ability.
Ability to make timely, accurate decisions independently based on available information, which may be vague or limited.
Ability to multitask and work in a fast-paced, sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction while contributing to clinic success.

Nice To Haves

Experience in the ophthalmic or optometric industry.
Experience as a Back Office Technician.
Certified Ophthalmic Technician certification.
Certified Ophthalmic Assistant certification.
A valid driver’s license may be required depending on clinic location.

Responsibilities

Create a positive and professional environment, prepare patients for treatment, and assist doctors.
Collect and document patients’ chief complaints.
Verify ocular and medical health histories and document medications.
Obtain patient consents and ensure patients read and sign them.
Perform refractions and basic visual acuity assessments.
Perform intraocular pressure tests using a Tonopen unit.
Take fundus photographs and administer visual field tests.
Perform fluorescein angiogram and indocyanine green angiography procedures.
Administer topical ophthalmic and dilation medications to patients.
Keep examination rooms clean, sterile, and stocked.
Provide written instructions or patient education materials and ensure patients understand the instructions.
Accurately document and summarize ocular examinations while maintaining patient flow and communicating appointment status.
File patient forms and update information in the CareCoud/EMR system.
Drive patients in a company-provided vehicle when required at certain clinics.
Maintain a professional appearance and demeanor in accordance with company policies.
Keep commitments and inform the direct supervisor about work progress, timetables, and issues.
Comply with applicable state, federal, and other regulations and company policies and practices, including OSHA, WC, HIPAA, ADA, FEHA, and DOL requirements.
Perform other duties as assigned by management.