Back Office Technician - Floater (Bilingual Preferred)

Acuity Eye Group•Garden Grove, CA

About The Position

The Back Office Technician performs patient care, office, and laboratory duties; prepares patients for examination; and assists optical professionals with eye treatment. The role supports a positive, professional patient experience, documents examinations and patient information, maintains exam rooms and patient flow, and complies with applicable laws, regulations, and company policies. The position may require travel between clinics and, in some clinics, driving patients in a company-provided vehicle. Employees must not engage in activities that constitute the practice of ophthalmology where prohibited by law or interfere with the clinician-patient relationship; clinicians retain sole responsibility for professional services provided to patients.

Requirements

High school education, GED, or equivalent.
Valid driver’s license and automobile insurance; a driver’s license may be required depending on clinic location.
Ability to travel to other clinics as assigned.
Strong oral and written communication and interpersonal skills; ability to contribute as a team player.
Knowledge of and ability to use Word, Excel, and standard office equipment.
Ability to respond to inquiries from customers, staff, vendors, or community members.
Ability to draw valid conclusions, exercise sound judgment, make decisions under pressure, and interpret and apply policies and procedures.
Professional and respectful conduct.
Detail-oriented, organized, process-focused, proactive, self-motivated, and customer-service focused.
Ability to multitask and work effectively in a fast-paced, sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction and contribute to clinic success.

Nice To Haves

Experience in the ophthalmic or optometric industry.
Experience as a Back Office Technician.
Certified Ophthalmic Technician certification.
Certified Ophthalmic Assistant certification.
Bilingual ability is preferred.

Responsibilities

Create a positive, professional environment; prepare patients for treatment and assist doctors.
Collect and document patients’ chief complaints, verify ocular and medical histories, document medications, and obtain signed patient consents.
Perform refractions and basic visual acuity assessments; conduct intraocular pressure tests using a Tonopen, fundus photography, visual field tests, fluorescein angiography, and indocyanine green angiography.
Administer topical ophthalmic and dilation medications to patients.
Keep examination rooms clean, sterile, and stocked.
Provide written instructions or educational materials and ensure patients understand them.
Accurately document and summarize ocular examinations while maintaining patient flow and communicating appointment status.
File patient forms and update patient information in the CareCoud/EMR system.
Travel to other clinics as assigned and, at some clinics, drive patients in a company-provided vehicle.
Maintain a professional appearance and demeanor in accordance with company policies.
Keep commitments and inform the direct supervisor about work progress, timetables, and issues.
Comply with applicable state, federal, and other regulations and company policies, including OSHA, WC, HIPAA, ADA, FEHA, and DOL requirements.
Perform other duties as assigned by management.