Back Office Technician (FLOATER)

Acuity Eye Group•Brawley, CA

9d•Onsite

About The Position

The Back Office Technician (Floater) performs patient care, office, and laboratory duties and regularly travels to multiple clinics within an assigned region. The role prepares patients for examination and assists optical professionals in providing eye treatment. It maintains patient comfort, accurate documentation, patient flow, and communication while supporting clinic operations. In some clinics, the employee may drive patients in a company-provided vehicle. The position is primarily office-based, with controlled temperatures, limited direct exposure to hazardous physical substances, and usually low-to-moderate noise. The employee travels between offices and regularly sits, stands, walks, handles or feels objects, reaches, sees, talks, and hears. The role frequently involves lifting or carrying materials typically weighing less than 20 pounds and occasionally requires stooping, kneeling, bending, or crouching. Finger dexterity is needed to use a computer keyboard, calculator, and other standard office equipment. The employee must comply with applicable regulations and company policies. The role does not authorize engaging in activities that constitute the practice of ophthalmology or exercising control over or interfering with the clinician-patient relationship; clinicians retain sole responsibility for professional services provided to patients.

Requirements

High school education, GED, or equivalent.
Valid driver’s license and automobile insurance.
Ability to travel regularly to multiple clinics within the assigned region.
Teamwork, contribution, and excellent oral and written communication and interpersonal skills.
Knowledge of and ability to use Word, Excel, and standard office equipment.
Ability to respond to common inquiries from customers, staff, vendors, or other community members.
Ability to draw valid conclusions, use sound judgment, and make decisions under pressure.
Ability to interpret and apply policies and procedures.
Professional and respectful conduct in actions, words, and deeds.
Detail-oriented, organized, process-focused, proactive, self-motivated, customer-service-focused, and able to solve problems.
Ability to make timely and accurate decisions using available information, which may be vague or limited.
Ability to multitask in a fast-paced and sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction while contributing to clinic success.

Nice To Haves

Experience in the ophthalmic or optometric industry.
Experience as a Back Office Technician.
Certified Ophthalmic Technician certification.
Certified Ophthalmic Assistant certification.
Valid driver’s license may be required based on clinic location(s).

Responsibilities

Create a positive, professional environment where patients feel comfortable; prepare patients for treatment and assist doctors.
Collect and document patients’ chief complaints, verify ocular and medical histories, document medications, and obtain signed patient consents.
Perform refractions and basic visual acuity assessments; perform intraocular pressure tests using a Tonopen unit; take fundus photos; administer visual field tests; and perform fluorescein angiography and indocyanine green angiography procedures.
Administer topical ophthalmic and dilation medications to patients.
Keep examination rooms clean, sterile, and stocked.
Provide written instructions or patient education materials and ensure patients understand the instructions.
Accurately document and summarize ocular examinations while maintaining patient flow and communicating appointment status.
File patient forms and update information in the CareCloud/EMR system.
Drive patients in a company-provided vehicle in clinics where this is required.
Maintain a professional appearance and demeanor in accordance with company policies.
Keep commitments and inform the direct supervisor about work progress, timetables, and issues.
Comply with state, federal, and other regulations and applicable company policies and practices.
Perform other duties assigned by management.