Back Office Technician

Acuity Eye Group•Pasadena, CA

2h•$23 - $25

About The Position

The Back Office Technician performs a variety of patient care, office, and laboratory duties. The position prepares patients for examination and assists optical professionals in providing eye treatment. The technician helps maintain a positive and professional environment, supports patient flow and documentation, and follows applicable company policies and regulatory requirements. Duties may vary by clinic, and management may assign additional responsibilities. This is primarily an office-based position with controlled temperatures, limited direct exposure to hazardous physical substances, and usually low-to-moderate noise. Travel between offices is required, and some clinics may require driving patients in a company-provided vehicle. The role involves regular sitting, standing, walking, handling, reaching, seeing, talking, and hearing; frequent lifting or carrying of materials typically weighing less than 20 pounds; occasional stooping, kneeling, bending, or crouching; and using finger dexterity to operate a computer keyboard, calculator, and other standard office equipment. The employee must not engage in activities constituting the practice of ophthalmology where prohibited by law or interfere with the clinician-patient relationship. Clinicians retain sole responsibility for professional services provided to patients.

Requirements

High school education, GED, or equivalent.
Valid driver’s license and automobile insurance are required; a valid driver’s license may be required depending on clinic location.
Ability to travel to other clinics as assigned.
Excellent oral and written communication and interpersonal skills; ability to work as a team player and contributor.
Knowledge of and ability to use Word, Excel, and standard office equipment.
Ability to respond to common inquiries from customers, staff, vendors, or community members.
Ability to draw valid conclusions, exercise sound judgment, make decisions under pressure, and interpret and apply policies and procedures.
Professional and respectful conduct in interactions with others.
Detail-oriented, organized, process-focused, proactive, self-motivated, customer-service-focused, and able to solve problems.
Ability to make timely and accurate decisions using information that may be vague or limited.
Ability to multitask effectively in a fast-paced and sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction while contributing to clinic success.

Nice To Haves

Experience in the ophthalmic or optometric industry.
Experience as a Back Office Technician.
Certified Ophthalmic Technician certification.
Certified Ophthalmic Assistant certification.

Responsibilities

Create a positive and professional environment, prepare patients for treatment, and assist doctors.
Collect and document patients’ chief complaints.
Verify and document patients’ ocular and medical histories and medications.
Obtain patient consents and ensure patients read and sign them.
Perform refractions and basic visual acuity assessments.
Perform intraocular pressure tests using a Tonopen unit.
Take fundus photographs and administer visual field tests.
Perform fluorescein angiogram and indocyanine green angiography procedures.
Administer topical ophthalmic and dilation medications to patients.
Maintain clean, sterile, and stocked examination rooms.
Provide written instructions or patient education materials and ensure patients understand them.
Accurately document and summarize ocular examinations while maintaining patient flow and communicating appointment status.
File patient forms and update information in the CareCoud/EMR system.
Drive patients in a company-provided vehicle at some clinics, if required.
Maintain a professional appearance and demeanor in accordance with company policies.
Keep commitments and inform the direct supervisor about work progress, timelines, and issues.
Comply with applicable state, federal, and other regulations, including OSHA, WC, HIPAA, ADA, FEHA, DOL, and company HR policies and practices.
Perform other duties as assigned by management.